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BenQ DC 5530 User's Manual
5
T
ROUBLESHOOTING
Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
Symptom
I cannot play back
video clips by using
Windows Media
Player.
The camera cannot be
powered up.
The battery power is
draining quickly.
The battery or camera
is warm.
The flash does not
fire.
The flash does not
recharge.
Even though the flash
fired, the image is
dark.
The image is too
bright or too dark.
I cannot format a
memory card.
Cause
The MPEG4 video compression
method is in Xvid format.
If the Xvid codec has not been
installed, it might not be able to play
back the video clips on your com-
puter.
There is no battery or the battery is
not inserted correctly.
The battery has no power.
The external temperature is
extremely low.
Many shots are being captured in
dark places, requiring a flash.
The battery was not fully charged.
The battery has not been used for an
extended period of time after being
charged.
The camera or flash was used con-
tinuously over a long period of time.
The camera flash is turned off.
The light source is sufficient.
The distance to the subject is greater
than the flash's effective range.
The exposure is excessive or inade-
quate.
The memory card is write-pro-
tected.
End of the memory card life.
Solution
Make sure you are using Windows
Media Player 9.0 (or above).
Be sure to install the free MPEG4
codec driver in advance, available
from bundle software or Xvid web
site: http://www.xvidmovies.com.
Insert the battery correctly.
Recharge the battery.
—
—
Fully charge the battery and dis-
charge it for at least one complete
cycle before use.
—
Set the flash to Auto Flash.
—
Get closer to the subject and shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Troubleshooting
25
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