Troubleshooting - BenQ DC 1000 User Manual

Troubleshooting

Problem
Power does not turn on.
The camera does not take
pictures.
Image is not recorded when
the shutter button is pressed.
The flash does not fire
Image is blurry or out of
focus.
Image is not displayed on the
LCD monitor.
Recorded images are not
saved in memory.
Cannot transfer images to a
computer after connecting
the USB cable.
Cause
Battery is inserted in the
wrong direction.
Batteries are dead.
The battery compartment
door is open.
The flash is charging.
Memory is full.
Memory card is not format-
ted correctly.
The Flash is charge.
Memory is full.
Flash is set to OFF.
The camera was moving
when the image was cap-
tured.
The subject was beyond the
range within which the cam-
era can focus.
A memory card with non-
DCIF images (recorded with
other camera) is loaded.
The camera was turned
off/powered down before the
image was stored in memory
USB driver is not installed.
Solution
Reload battery in the correct
direction.
Replace or recharge batteries.
Make sure the battery com-
partment door is securely
closed.
Wait for the flash to charge.
Insert a new memory card.
The card may be detective,
use a new card.
Wait for the flash to charge.
Insert a new memory card.
Set the flash to any mode
except off.
Hold the camera steady when
shooting picture.
Turn the Macro mode on it
the subject is within 5 cm
(zoom out) or 50 cm (zoom
in).
Do not use Macro mode
when shooting distant sub-
jects.
This camera cannot display
non-DCIF images.
If the battery low indicator
appears on the LCD monitor,
replace the battery immedi-
ately.
Install the USB driver before
you connect the camera to a
computer/turn the camera
on.
Troubleshooting 27