Troubleshooting; Hardware Issues: Ideacam - BenQ ideaCam S1 Series User Manual

Troubleshooting

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from

Hardware issues: ideaCam

Problem
My ideaCam can't be set on the
monitor firmly.
ideaCam is not detected on my
computer
Can I use a USB hub with
ideaCam?
Is it normal if my ideaCam gets
warm?
Screen images are blurry./Screen
images are blurry when using the
magnifying lens.
Support.BenQ.com
Check whether your webcam mount is setup properly. Rotate
the lock at the right-side of the mount clockwise to secure
the mount.
Note that the thickness of the monitor frame must be within
the range of 1 cm-7.5 cm.
Try methods below:
• Connect the webcam to a different USB port on your device.
• Ensure the webcam is not connected to a USB hub or
docking station.
• Try connecting your ideaCam to another computer. If your
webcam is still not detected by the second computer, please
connect Support.BenQ.com
Though ideaCam is compatible with both USB2.0 and
USB3.0 hub, we don't recommend using a USB hub because
it is very likely to affect the overall performance of your
ideaCam.
It is normal that your webcam gets warm since shooting and
recording requires a lot of the camera's internal resources.
The provided 15x magnifying lens is fixed lens. Please cover
the surface of the object with the magnifying lens to get a
clear image.
Try methods below if the image is still blurry:
• Clean your camera lens with a lens cloth.
• Adjust focal length and focus on EnSpire.
• Make sure you have adequate lighting around you.
for more support and local customer service.
Solution
for further support.
15