Guarantee/Customer Service - AEG B 99697-5 Operating Instructions Manual

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Guarantee/Customer Service

Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase this AEG-
Electrolux appliance or any part thereof is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for
labour, materials or carriage on condition that:
The appliance has been correctly installed and used only on the electricity supply stated on the
rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer's instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by
any person not authorised by us.
Electrolux Service Force Centre must undertake all service work under this guarantee
Any appliance or defective part replaced shall become the Company's property.
This guarantee is in addition to your statutory and other legal rights.
Exclusions
Damage or calls resulting from transportation, improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right an appliance which is improperly installed or calls to
appliances outside the United Kingdom.
Appliances found to be in use within a commercial environment, plus those which are subject
to rental agreements.
Products of Electrolux manufacturer that are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare parts, please
contact your local Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre covering your
postcode area.
For the address of your local Service Force Centre and further information about Service Force,
please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading
"Something not working"
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found on the rating plate).
5.The purchase date.