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Great Britain & Ireland - Guarantee/Customer Service - AEG BY9314001 User Manual

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15.
GB
IE
CUSTOMER SERVICE
15.1 Standard guarantee
conditions:
We, Electrolux, undertake that if within
12 months of the date of the purchase
this Electrolux appliance or any part
thereof is proved to be defective by rea-
son only of faulty workmanship or mate-
rials, we will, at our option repair or re-
place the same FREE OF CHARGE for la-
bour, materials or carriage on condition
that:
• Appliance has been correctly installed
and used only on the electricity supply
stated on the rating plate.
• Appliance has been used for normal
domestic purposes only, in accord-
ance with manufacturer's instructions.
• Appliance hasn't been serviced, main-
tained, repaired, taken apart or tam-
pered with by person not authorised
by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee
• Any appliance or defective part re-
placed shall become the Company's
property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage, calls resulting from trans-
port, improper use, neglect, light
bulbs, removable parts of glass, plas-
tic.
• Costs for calls to put right appliance
which is improperly installed, calls to
appliances outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agree-
ments.
• Products of Electrolux manufacturer
that are not marketed by Electrolux
Service and Spare Parts.Please contact
your local Service Force Centre: 08445
DeluxeAppliances - EUappliances.com
GREAT BRITAIN & IRELAND - GUARANTEE/
616 616(Call will be routed to Service
Force Centre covering your postcode
area). For address of local Service Force
Centre and further information, please
visit: www.serviceforce.co.uk Before
calling out an engineer, please ensure
you have read the details under the
heading "What to do if... / Trouble-
shooting". When you contact the Service
Force Centre you will need to give the
following details: Your name, address
and postcode, your telephone number,
clear concise details of the fault, model
and serial number of the appliance
(found on the rating plate), the purchase
date. Please note a valid purchase re-
ceipt or guarantee documentation is re-
quired for in guarantee service calls.
Customer Care.Please contact our Cus-
tomer Care Department: Electrolux Ma-
jor Appliances, Addington Way, Luton,
Bedfordshire, LU4 9QQ or visit our web-
site at www.electrolux.co.uk
Custom-
Tel: (Calls may be recor-
er Care
ded for training purpo-
Depart-
ses)
ment,
Electro-
08445 613 613
lux
AEG-
08445 611 611
Electro-
lux
Zanussi-
08445 612 612
Electro-
lux
For Customer Service in The
Republic of Ireland please
contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile
Road, Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751, Email: serv-
ice.eid@electrolux.ie
ENGLISH
47

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