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Page 12
Busy or Unanswered
If Busy or Unanswered
Arrange a Callback
Callback - Alias:
- Ringback.
- Callback when free.
- Callback when next used.
Leaving a Message
INDeX - DT1 Phone Guide
Your DT1 phone provides several methods for contacting an extension
that is busy, not answering calls or set to no calls. These options work
for normal, page and diverted calls.
– Leave a Message: Lights the lamp of the extension called. It also
stores your number as a message to reply.
– Callback: Rings your phone when the extension called becomes
free or is next used.
– Camp On: Flashes the extension's lamp to warn them you are
waiting. It also stops other calls interrupting you.
– Intrude: Forces the other extension's call into a conference with you
(not available to all phones).
If the extension you call is busy or just rings, you can set a callback.
When that extension becomes free or is next used, your phone rings.
When you answer, the other extension rings. After setting a callback
you can make other calls, the callback will not take place if you are
busy. You can only arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension
before it cancels (see page 22). The system also cancels any callbacks
that have not taken place after a set period (default 2 hours).
To arrange a Callback:
1. Dial FEATURE 2.
2. The system ends your call (unless you already had a callback set).
3. You can make and receive other calls while waiting.
To clear the Callback:
1. Dial FEATURE 2 again
If the extension you call has a message lamp, you can leave a message
(see page 16). This lights that phone's lamp and stores your number for
a return call (supported on INDeX DT and TT phones). If your call is
diverted, the message goes to the extension you first called.
To leave a message:
1. Dial FEATURE 1.
2. Your call ends unless the phone called has already reached its limit
of 5 stored messages.
38GDE00001SAC - Issue 4 (January 1999)
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