Warranty - Xantrex Digital echo-charge Owner's Manual

WARRANTY

What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc.
("Xantrex") and covers defects in workmanship and materials in your Xantrex echo-charge. This
warranty lasts for a Warranty Period of 12 months from the date of purchase at point of sale to you,
the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of
the Warranty Period.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of
charge, provided that you notify Xantrex of the product defect within the Warranty Period, and
provided that Xantrex through inspection establishes the existence of such a defect and that it is
covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed
from repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the
customer via a Xantrex-selected non-expedited surface freight within the contiguous United States
and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on
freight policy for return shipments outside of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
Phone: 1-800-670-0707 (toll free in North America) 1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: CustomerService@xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be
repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must
not have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
•
The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
•
The dated invoice or purchase receipt showing the product exchanged under warranty
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