Troubleshooting; Q-See Product Warranty - Q-See QSZ515D User Manual

TROUBLESHOOTING

No camera movement or image at power-up.
Possible cause: Power connection issue
Solutions: Check the connections between the power supply and the camera. Connections should be clean and dry.
Ensure that the power outlet is live.
Check the power supply to make sure that it is working properly.
Camera displays image, but does not respond to commands.
Causes/Solutions: DIP switch settings are incorrect. Please see pages 6 and 7.
RS485 connection is loose or not connected properly. Please see pages 8 and 9.
Break in the RS485 wires. Check the wires for damage.
Electrical interference. Use thicker or shielded wire.
Blurred Image
Possible cause: Transparent dome is dirty.
Solution: Use a damp, soft cloth to clean the dome. Do not use abrasive cleaners or solvents. Avoid harsh chemicals
including acetone as they may permanently fog the plastic.
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Q-SEE PRODUCT WARRANTY

Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of
purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from
the date of purchase. Permanent upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service
scope of our company:
1. Equipment damage caused by improper operation.
2. Improper equipment operation environment and conditions (e.g., improper power, extreme environmental temperatures,
humidity, lightning and sudden surges of electricity).
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.
5. Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after purchasing our product. To do this,
simply fill out the User's Information Card on our website at www.Q-See.com
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