Troubleshooting Tips - Smart Technologies SMART Board Installation And User Manual

Troubleshooting Tips

Symptom
There is no image on your
panel, or a "No Input"
message appears.
The panel image is blurry,
too large or doesn't
completely fill the panel.
You can't write in digital ink
or erase digital ink with the
pencil.
Cause
Your computer is in
Standby mode or the
display input is incorrect.
OR
Your computer is off.
OR
Your computer isn't
connected to your
interactive display frame.
Your computer's video
resolution settings don't
match your panel's native
resolution.
The pencil nib is worn out.
OR
The pencil's battery is
weak or dead.
OR
The battery orientation
is backwards.
Troubleshooting Tips
Suggestion
If you're using a laptop, switch on
the external video connection or
change the display input. Consult your
laptop's manual.
Move the mouse or touch any key
on your keyboard to bring your
computer out of Standby mode.
Turn your computer on (or press the
computer's reset button), and then log
on as usual.
Check the cable connections to the
computer and all components.
Consult your panel's manual for the
correct computer video resolution, and
then change the video resolution to
match your panel.
Replace the pencil nib (page 22).
Replace the old battery with a new one
(page 22).
Remove the battery. Insert it correctly
inside the battery compartment
(page 12).
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