Contacting Smart Technical Support - Smart Technologies SMART Board Installation And User Manual

Contacting SMART Technical Support

SMART Technical Support welcomes your call. However, if you experience difficulty with your
SMART product, you might want to contact your local reseller first. Your SMART reseller might be
able to resolve the issue without delay.
Before contacting SMART Technical Support, make note of your interactive whiteboard's serial
number, and then write it on the inside cover of this manual (if you printed it).
To determine your interactive display frame's serial number
The serial number is located on the bottom of both lower corner blocks, as well as on the
controller box.
The serial number matches your SMART Board interactive display frame's model number and has
the following format: PX4xx-xxxxxxx (eg., PX450-012345, where "50" is your panel's size group).
Troubleshooting Tips 29