ZyXEL Communications Vantage Report User Manual page 584

Chapter 16 Troubleshooting
If you just added the device, wait. See
1
it takes for information to appear in each report.
Look for the device's MAC address in <Installed
2
directory>\vrpt\log\LogRecord.log in the Vantage Report installation
directory. This file keeps track of all the log entries received by the syslog server in
Vantage Report, including log entries for devices that are not set up in Vantage
Report.
• If the MAC address is in the file, Vantage Report is receiving information from
the device. Wait. If the Attribute is Unregistered, however, the MAC
address is not set up correctly in Vantage Report. See section 3.4.
• If the MAC address is not in the file, Vantage Report is not receiving
information from the device. Make sure you have configured the ZyXEL
devices correctly. See section 2.6.
Make sure packets on TCP port 3316, UDP port 514, and the port number you
3
specified during installation are forwarded to the Vantage Report server, especially
if the Vantage Report server runs behind a NAT or firewall.
Check the amount of available disk space on the Vantage Report server. If it is less
4
than the value in
receiving log entries.
Make sure your ZyXEL devices support Vantage Report. Check the release notes
5
for the current firmware version.
Check the connections between the ZyXEL devices and Vantage Report server.
6
Make sure the system times on the Vantage Report server and the managed
7
devices are configured correctly.
If the problem continues, contact your local vendor.
There is information in some reports, but there is no information in others.
Make sure your ZyXEL devices support these reports. Check the release notes for
1
the current firmware version.
Make sure you have configured the ZyXEL devices correctly. See section 2.6.
2
Make sure there are log entries or traffic statistics for the report dates you
3
selected. For example, if there were no attacks yesterday, yesterday's attack
report is empty.
If the problem continues, contact your local vendor.
584
Appendix A on page 589, the Vantage Report server stops
Table 2 on page 25 for the amount of time
Vantage Report User's Guide