Troubleshooting; Projectors Cannot Be Monitored Or Controlled; An E-Mail Message Is Not Sent When A Problem Occurs With A Projector - Epson EasyMP Monitor Operation Manual

Troubleshooting

Projectors cannot be monitored or controlled

Cause
Is the projector connected to Check that the network cable has been connected
the network correctly? correctly. If the cable is not connected correctly,
reconnect it.
Has the projector been set up Check the settings for the Network configuration
correctly for connection to menu command.
the network?
s Projector's User's Guide
Has EasyMP Monitor been Uninstall EMP Monitor and then re-install it.
installed on the computer
s
correctly?
Are all the projectors that you Register the projectors. s
want to control or monitor
registered?
Is the projector's Network In order to use EasyMP Monitor to monitor and
Monitoring or Standby Mode control the projector when it is in standby mode,
configuration menu set to On the projector's Network Monitoring or Standby
or Network On? Mode configuration menu must be set to On or
Network On.
s Projector's User's Guide
An e-mail message is not sent when a problem
occurs with a projector
Cause
Is the projector connected to Check that the network cable has been connected
the network correctly? correctly. If the cable is not connected correctly,
reconnect it.
Has the projector been set up Check the settings for the Network configuration
correctly for connection to menu command.
the network?
s Projector's User's Guide
Remedy
p.7
p.10
Remedy
Cause
Have the SMTP server IP Check the setting details.
address, Port Number and
Recipient mail address all
been set correctly?
Is the projector's Network In order to use the mail notification function when
Monitoring or Standby Mode the projector is in standby mode, the projector's
configuration menu set to On Network Monitoring or Standby Mode
or Network On? configuration menu must be set to On or Network
On.
s Projector's User's Guide
Has a critical problem When the projector has momentarily stopped
developed causing the working, it cannot send e-mail messages. If the
projector to momentarily projector cannot be reset even after it has been
stop working? checked, contact your dealer or the nearest address
provided in the Support and Service Guide supplied
with the projector.
Is power being supplied to the Check if the power supply to the location where the
projector? projector is set up has been interrupted, or if the
circuit breaker for the electrical outlet that the
projector is connected to has been tripped.
39
Remedy