Chapter 5 Troubleshooting - McAfee IIP-M80K-ISAA - Network Security Platform M-8000 Product Manual

C 5
H A P T E R
Troubleshooting
This section lists some common installation problems and their solutions.
Problem
LED is off. The control cable has been
disconnected.
LED is off. The sensor is powered off.
LED is off. The sensor port cable is
disconnected.
Sensor is Network device cables have
operational, but been disconnected.
is not
monitoring
traffic.
Sensor is The sensor ports have not
operational, but been enabled in the Manager.
is not
monitoring
traffic.
Network or link Improper cabling or port
problems. configuration.
Runts or giants Improper cabling or port
errors on configuration.
switch and
routers.
The system The control cable has been
fault "Switch disconnected.
absent"
appears in the
Manager
System Health
window.
Possible Cause
Check the control cable and ensure it
is properly connected to both the
sensor and the Bypass Switch.
Restore sensor power.
Check the sensor cable connections.
Check the cables and ensure they are
properly connected to both the network
devices and the Bypass Switch.
The sensor will not monitor traffic on
the ports unless the ports are enabled
in the Manager. Ports are disabled in a
sensor failure; they must be re-
enabled for sensor monitoring to
resume.
Ensure that the transmit and receive
cables are properly connected to the
Bypass Switch.
Ensure that the transmit and receive
cables are properly connected to the
Bypass Switch.
Check the control cable and ensure it
is properly connected to both the
sensor and the Bypass Switch.
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Solution