Technical Support; Contact Information; Rma Policy - Fujitsu RE25U User Manual

5. t
ecHnIcal
A. Contact Information
Fujitsu provides the following helpful resources for you:
1. Setup, Software and FAQs sections of the User's Guide.
2. Fujitsu's Website
This gives you the ability to check for up-to-date information.
3. Or call the Technical Support Department
Software: 1-800-925-2168 Hardware: 1-800-626-4686
Fujitsu's Technical Support Specialists are available from 8:00 a.m. to
5:00 p.m., Pacific Standard Time from Monday to Friday.
B. RMA Policy
An RMA (Return Merchandise Authorization) tracking number must be
issued by Fujitsu. If you need to return or replace your 2.5" External Hard
Drive , Fujitsu requires that you perform the following steps:
1. Simply call Fujitsu's technical support department with your 2.5"
External Hard Drive part number and a description of the problem(s)
you are experiencing.
2. If the Fujitsu representative finds cause for a return, they will issue an
RMA number. Please write this number down.
3. Fill out an RMA authorization form with your package. The RMA form
is available on-line at
storage/hdd/warranty/rma.html.
4. Please send the package to the following address, make sure the RMA#
is written on the exterior of the package:
Fujitsu
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned
product until it is received by Fujitsu. Purchaser should consider obtaining
insurance with respect to shipping the product.
26
S
upport
http://us.fujitsu.com/hdd/external
http://www.fujitsu.com/us/services/computing/