Troubleshooting - ATEN CS1732a User Manual

Troubleshooting

Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product's firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 37, for details.
Symptom Possible Cause
Mouse and/or Improper mouse and/
keyboard not or keyboard reset.
responding.
KVM switch needs to
be reset.
USB devices USB ports need to
not reset.
responding.
Device not Windows timing
recognized problem.
(Windows).
Sun system KVM port is not
does not start configured properly.
Action
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Power off all devices on the installation (see
safety note, top of page 9); power off the KVM
switch; wait five seconds; then power up
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it
back in.
Use the USB reset hotkey combination (see
[F5], page 22) to reset the USB ports.
1. Unplug the KVM cable from the computer's
USB port.
2. Go into Windows' System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
The first time that a Sun system runs from a
port, you must configure its port for the Sun
keyboard operating platform before you power
the system on. See Keyboard Operating
Platform, page 20 for details.
Appendix
33