Hunt Groups And Calling Groups; Hunt Groups; Calling Groups - Polycom SoundStation IP 3000 User Manual

Hunt Groups and Calling Groups

Hunt Groups

Hunt groups allow you to establish
informal "call centers" so that individual
calls can be directed to several phones.
Calls ring to a member of the hunt group. If
that member is not available to answer the
call the system "hunts" for another member
of the group until the call is answered
or forwarded to the group call coverage
path. For example, if there are no available
members of the hunt group, the call might
be forwarded to a group mailbox.

Calling Groups

Another type of group is a calling group.
Calling groups allow an incoming call to
be directed to a group of telephones, for
example, a service group. The call rings
simultaneously on all telephones in the
group.
Hunt groups can be either static or
dynamic. When you are a member of a
static hunt group, you are always part of
that group along with the other members.
With a dynamic hunt group, you must log
in to the group to be part of it. Hunt
groups can also be configured so that when
you step away from your desk and a hunt
group call comes in to your telephone and
goes unanswered, you are logged out of the
group so that further calls do not ring at an
unattended telephone.
10
To Log In To a Hunt Group
Using The Phone
Press the Phone key .
1
Press the Feature soft key followed
2
by the hunt group number.
Or, press the Menu key, scroll
and select Hunt Group Login.
Hunt group numbers range from 850
through 879 and 900 through 969.
Enter the hunt group password
3
and press #.
To log out of the hunt group, press the
Feature Code button followed by the hunt
group number.