Troubleshooting - Visioneer Strobe 500 User Manual

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ISIONEER TROBE
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ROUBLESHOOTING
In addition to the troubleshooting information contained in this section, please see the Readme file on your
installation disc. The Readme file contains additional information that may help you diagnose problems with the
scanner.
If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still
has problems, visit our web site at
Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are
plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't come on, plug the
power supply into another electrical outlet.
• Did you restart the computer after installing the software? If you didn't restart the computer, it may not
have loaded all of the software files. Try restarting your computer.
• Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner, the hub must
have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port
on the computer.
• Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your
computer, you may have selected another source for images. Start the PaperPort software and click the Scan
icon, then make sure Visioneer Strobe 500 is selected as the scanner.
Problem: The installation will not complete successfully. If installation finishes, the scanner's OneTouch
options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner. Or you
previously had another Visioneer scanner and that driver program is still on your computer. They are interfering
with the installation and OneTouch options, and you need to remove those other drivers and re-install your
Visioneer Strobe 500 scanner. Please see the documentation that you received with the other scanner for the
steps to remove its driver programs.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low
resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space
on your hard drive for the software to be able to save the scanned images.
Problem: With Crop to Original selected, sometimes I get blank pages, or pages with lines.
The pages were probably scanned in crooked, or skewed. To use Crop to Original, the pages must be scanned in
straight. Adjust the paper guides on the scanner so pages feed in straight.
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www.visioneer.com for additional technical information.