Troubleshooting: Messages Application - Blackberry 9720 User Manual

User Guide

Troubleshooting: Messages application

I can't send messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the home
screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption
Change or delete a contact,216
Turn on or turn off data service or set roaming
Options for email filters,103
Resend a message,100
Wireless coverage indicators,290
Turn on, turn off, or check the status of a network
Resend a message,100
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area,
you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup screen in
the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
136
key,366
options,294
connection,291
Messages