Set A Default Recipient For Diagnostic Reports; Find Your Smartphone Model Number And Version Of The Blackberry Device Software; I Can't Run Or Submit A Diagnostic Report - Blackberry 9720 User Manual

User Guide

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
1. On the home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Mobile Network.
3.
Press the key > Diagnostics Test.
4.
Press the key > Options..
5. Type the contact information.
6.
Press the key > Save.
Find your smartphone model number and
version of the BlackBerry Device Software
Do one of the following:
• On the home screen or in a folder, click the Options icon. Click Device > About Device Versions.
• If supported by your input language, in a message or memo, type myver followed by a space.

I can't run or submit a diagnostic report

Try the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the
• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report,392
Service books and diagnostic reports
key > Repeat All Steps.
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