Problems With File Transfers On Some Via Chipset Motherboards - Creative Sound Blaster Audigy 2 Platinum User Manual

Problems with
File Transfers on
Some VIA
Chipset
Motherboards
After you install the Audigy 2 card on a VIA chipset motherboard, you may have
the slight chance of seeing one of the following:
When transferring large amounts of data, the computer stops responding
('hangs') or restarts itself, OR
Files transferred from another drive are incomplete or corrupted.
These problems appear in a small number of computers, which contain the VIA
VT82C686B controller chipset on their motherboards.
To verify if your motherboard has the VT82C686B chipset:
❑ Refer to your computer or motherboard manual, or
❑ In Windows:
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon.
v. In the list that appears, see if the items
highlighted in Figure B-1 appear.
vi. If the items appear, remove your computer cover
and locate the VIA chipset on your motherboard.
(Take note of the safety precautions on page 1-
14.)
The VT82C686B chipset has its model number
inscribed on the chip.
If you have the VT82C686B chipset:
❑ Creative recommends that you first contact your
computer vendor or motherboard manufacturer
for the latest solution.
❑ Some users have solved the above problems by doing one or both of the
following:
Figure B-1: Device Manager tab.
Troubleshooting and FAQs B-6