Troubleshooting And Support; Problems With Sound - Creative Sound BlasterX G5 SB1700 User Manual

Troubleshooting and Support

This section provides solutions to problems you may encounter during installation or normal use. This
includes:

Problems with Sound

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Problems with Simultaneous Playback/Recording
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Tips to Improve Your Recording Quality
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Restore Default Settings
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Problems with Sound
No sound from the headphones.
Check the following:
The headphones are connected to the Headset jack.
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Ensure the Sound BlasterX G5 is turned on.
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Ensure the volume control of the Sound BlasterX G5 is not at minimum level.
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Ensure the volume on your connected device or the media player is not muted.
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No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
The volume control is set at mid-range. Adjust the volume mixer settings in BlasterX Acoustic
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Engine Pro, if necessary.
The powered speakers or external amplifier are connected to the Line / Optical Out jack.
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No audio can be recorded from the external microphone.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound BlasterX G5 (External Mic) as the default recording device.
iii. In the Mixer selection of BlasterX Acoustic Engine Pro, unmute the External Mic in the Recording
section.
No audio can be recorded from the source connected to Line / Optical In jack.
Do the following:
i. Navigate to Windows Control Panel > Sound > Recording tab.
ii. Select Sound BlasterX G5 (Line In or SPDIF In) as the default recording device.
iii. In the Mixer selection of BlasterX Acoustic Engine Pro, unmute Line In or SPDIF In in the
Recording section.
Sound BlasterX G5 – Troubleshooting and Support 33