Service And Support - HP ProLiant SL4540 Specification

QuickSpecs

Service and Support

Service and Support
Recommended Support
Solution
HP Technology Services for SL Server
Capitalizing on capabilities requires a service partner who understands your increasingly complex business
technology environment. That's why it makes sense to team up with the people who know HP
infrastructure hardware and software best - the experienced professionals at HP Services.
What HP SL Services can do for you
HP SL Services can help you design, deploy, test, integrate, support, and manage IT and infrastructure
solutions. This way, HP proposes services solutions that include more than just uplift of base warranty. HP
Services helps deliver high levels of application availability through proactive service management and
advanced technical response
HP Technology Services meets business challenges with recommended services HP support solutions
enable customers to optimize technology operations, minimize risk and drive better business outcomes
with easy-to-buy, easy-to-use scalable support recommendations for servers, storage, networking and
software. Protect your business beyond warranty with HP Care Pack Services: HP Care Pack services
provide total care and support expertise with committed response choices designed to meet your IT and
business needs
Supports maintaining servers at optimum performance availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
HP Installation and Startup for Insight Control Software / HP SIM
Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight
Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers or HP ProLiant SL servers
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf
For a Hyperscale Environment, Datacenter Care is our most flexible and comprehensive support offering.
HP works in partnership with our customers to provide end-to-end tailored support for your existing IT
environments while aiding you on your converged cloud journey. It leverages the integrated technology,
people, processes, and partner ecosystem of HP to deploy, help operate, and evolve your data centers on
their journey from traditional data centers to converged cloud. With the ability to configure support
tailored to your needs, we offer you flexibility that is cost effective. Datacenter Care is made from
"building blocks" of services, each tested and delivered globally. These can be combined to deliver the
services that you require, and are monitored and updated to change as your needs change. Start with the
core building blocks of an assigned account service manager, enhanced call handling, proactive and
reactive support, and add on other services that are tailored to your specific needs. Proactive and reactive
support are configured to deliver the level of support needed by the different components in a data center,
to meet both SLA and cost targets.
For SMB to Enterprise customers HP Technology Services meets business challenges with the right
services solution:
Recommended Services
DA - 14406 North America — Version 16 — January 17, 2014
HP ProLiant SL4540 Generation 8 (Gen8) Server
3-Year HP 24x7 4 hour response, Proactive Care
This service gives you combined reactive and proactive support including rapid
access to our Advanced Solution Center to manage and prevent problems and
a Technical Support Specialist with a broad level of technical knowledge that
will engage with additional technical expertise as needed from HP's vast
Service*
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