Microtek ScanWizard Pro Reference Manual page 144

To resolve this situation, check the following:
• Make sure the TMA model matches your scanner (check the outside of
the TMA box to verify this). If you have the wrong or mismatched TMA
model, call your dealer and exchange it for the correct one.
• Next, install the TMA, and close the TMA top. Make sure that nothing
is placed inside the scanner on the glass surface, and then turn the
scanner on. You should now get a ready light.
If your lamp is on and the READY light is on but the scanner doesn't scan
or doesn't seem to work, try testing the scanner to see if it is a scanner-
related hardware problem. To do this, disconnect the scanner from the
computer, set the SCSI ID to #7, and turn it on. The scanner will scan
continuously. If it does not, there is a hardware problem. Contact your
dealer and tell them the situation.
5. [Flatbed scanners only] When issuing a Scan command, the software locks
up after the scanner seems to start scanning (makes "noises"); or you get an
error message.
5A. If you have the Transparent Media Adapter:
Make sure the TMA is installed properly (see situation #3 for more
details). In addition, make sure you observe the following:
• Place the gray template that comes with the TMA on the glass
surface of the scanner, with the clear opening of the template
towards the front of the scanner.
• Place the transparency to be scanned inside the template, and
close the cover.
• In the scanning software, select either Positive or Negative from the
Scan Material command in the Preferences menu (depending on
whether you're scanning a positive or negative transparency); do
not use the Reflective option.
• After complying with the above, click on Scan or Preview.
5B. If you are connected to a network, try disabling or disconnecting the
network cable, and then try to Scan again.
Troubleshooting D-3