Appendix D: Troubleshooting - Microtek ScanWizard Pro Reference Manual

Appendix D: Troubleshooting

This section covers some of the more common hardware- and software-related
problems you may encounter and the solutions for them. If you have a problem
not described in this section, try looking up the Readme file or Click Me file in
your scanning software diskette, which contains up-to-the-minute information
on the latest changes. For the latest troubleshooting tips, see the Readme file in
the ScanWizard Pro file group in Windows.
1. ScanWizard Pro can't find any scanner.
2. If the POWER indicator fails to light up.
This problem may be related to any of the following.
• I/O or IRQ conflict with another card in the computer
Solution: Change the jumper settings on the card. Also refer to the
related documentation in the ScanWizard Pro folder.
• Bad SCSI cable
Solution: Try another cable.
• Scanner is faulty
Solution: Check for a steady green Ready indicator on the scanner. If
the Ready indicator is lit, the problem is at the cable, or there is a SCSI
conflict with another device.
Solution: Turn off the scanner. Make sure the scanner's power is grounded
and plugged into an AC outlet. Wait 60 seconds, then turn on the power
again. Microtek scanners have a protective mechanism that prevents the
scanner from coming on right away after it's just been turned off to increase
the life of the power supply.
Troubleshooting D-1