Toshiba PC-DKT User Manual
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Toshiba PC-DKT User Manual

Toshiba PC-DKT User Manual

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Digital Business Telephone Systems
PC Digital Telephone

User Guide

May 1999

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Summary of Contents for Toshiba PC-DKT

  • Page 1: User Guide

    Digital Business Telephone Systems PC Digital Telephone User Guide May 1999...

  • Page 2: Radio Frequency Interference

    Telecommunication Systems Division, also reserves the Limited. right, without prior notice, to make such changes in Strata is a registered trademark of Toshiba Corporation. equipment design or components as engineering or Stratagy is a registered trademark of Toshiba America manufacturing methods may warrant.

  • Page 3: Table Of Contents

    Step 1: Before You Start ....................9 Make Sure You Have Everything ................. 9 Make Sure Your PC Meets PC-DKT’s Minimum Requirements ....... 10 Do You Know How to Work on PCs? ..............10 Read This Important PC-DKT Handling Information ........10...
  • Page 4 Step 2: Install the PC-DKT Card ................11 Step 3: Connect the Cables ..................14 Step 4: Install the Software ..................15 Step 5: Set System Parameters .................. 16 Button Setup ......................17 Customize the PC-DKT (optional) ..............18 Step 6: Set Up StrataBase ..................18 Step 7: Program the Strata DK ..................
  • Page 5 Page Group ......................37 Pick Up Group ..................... 37 Call Parking ......................38 Message Waiting ....................39 Override ....................... 40 Transfer ....................... 41 LCD Messaging ....................42 Timed Reminder ....................44 Record ......................... 44 Setup Menu ........................ 45 Always on top ..................... 45 Button Setup ......................
  • Page 6 Strata PC DKT...

  • Page 7: Introduction

    Windows ® software. Organization Chapter 1—The Grand Tour provides an overview of the PC-DKT system. The Main screen, on-screen buttons, menu bar, and keyboard control summary are all described. Chapter 2—Installation gives step-by-step instructions for installing both the system hardware and software.

  • Page 8: How To Use This Guide

    ————————————————————————————————————— How to Use This Guide We suggest that you read this entire guide and get acquainted with the PC-DKT’s functions and menus described in Chapter 3 – Operations. To get started right away, go to Chapter 2 – Installation.

  • Page 9: Related Documents

    Related Documents ——————————————————————————————————————— [SDN] represents a Secondary appearance of a [PDN]. A [PDN] which appears on another telephone is considered an [SDN].   represents buttons on a telephone. letters represent PC Digital Telephone keyboard keys. Courier Times words that are capitalized represent a specific dialog box button. Roman For example: Transfer button.
  • Page 10 Related Documents ——————————————————————————————————————— viii Strata PC DKT...

  • Page 11: Chapter 1 The Grand Tour

    The Grand Tour Using Windows, the PC Digital Telephone (PC-DKT) application functions as an independent telephone. The PC-DKT enables you to make and receive calls using the Windows Virtual Telephone Display on your PC screen, using your PC’s mouse and/ or keyboard.

  • Page 12: Pc-Dkt Card

    Account code calling becomes an automatic process for any call, simply by selecting the option. PC-DKT Card The PC-DKT card (shown below) fits into any ISA slot in your PC. It has all the connections you need for a fully-integrated computer phone. Strata DK...

  • Page 13: Pc-Dkt Main Screen

    —————————————————————————————————————— PC-DKT Main Screen The software included with PC-DKT provides an easy-to-use main screen that acts as your on-screen “phone.” The screen can be displayed in three sizes: minimized, 10 Key or 20-Key. By pressing F11 or clicking on the << >> buttons, you can toggle between the 10/20 Key and Minimize screen sizes.

  • Page 14: Minimized Screen Size

    The Minimize (<<)/Maximize (>>) buttons toggle between versions of the Main screen. Call Log The PC-DKT records all incoming and outgoing calls in a Call Log. To view the log, click Call Log or select the View Call Log option from the File menu. (See ‘View Call Log’...

  • Page 15: Menu Bar

    Menu Bar ———————————————————————————————————————————— Handset Off-hook Call Announce (OCA) Enables you to call and speak through either the handset or the speaker of an off-hook, busy digital telephone. On Hook/Off Hook Emulates the physical action of going On Hook and Off Hook. Menu Bar The Menu Bar consists of the following drop-down menus.

  • Page 16: Keyboard Control Summary

    ——————————————————————————————————— Keyboard Control Summary Each of the PC-DKT functions can be accessed, and used, without a mouse. Each menu option is provided with a underlined key character, and can be accessed by holding down the Alt key plus pressing the key character (e.g., Alt+S for the Setup Menu).
  • Page 17 Keyboard Control Summary ——————————————————————————————————— Table 1 Keyboard Commands Numeric Key Keys Function Function (w/Num Lock On) F1~F10 Flexible buttons 1~10 Shift F1~Shift F10 Flexible buttons 11~20 Screen Size Cnf/Trn Page Up Increases sound volume Hold Page Dn Decreases sound volume Enter On/Off Hook Insert...
  • Page 18 Keyboard Control Summary ——————————————————————————————————— Strata DK PC-DKT...

  • Page 19: Chapter 2 Installation

    Installation This chapter shows you how to install the PC-DKT card and software. Installation will be simple if you read this entire chapter first, then carefully follow all of the steps. Step 1: Before You Start Make Sure You Have Everything...

  • Page 20: Make Sure Your Pc Meets Pc-Dkt's Minimum Requirements

    First, touch metal (e.g., your PC casing) before touching the PC-DKT card. This ensures that there are no static charges. When not in use, always keep the PC-DKT card in the anti-static bag. Never place it on a table or other areas where it is susceptible to static charge.

  • Page 21: Step 2: Install The Pc-Dkt Card

    You must install the PC-DKT card before installing the PC-DKT software. Since this is not a “plug-and-play” device, you must configure the PC-DKT card’s IRQ and Memory Address settings. In order to configure the card’s settings, you must first find out what settings are available on your PC.
  • Page 22 Step 2: Install the PC-DKT Card ————————————————————————————————— 4. Unscrew and remove the PC’s cover. 5. Unscrew and remove the metal bracket adjacent to an empty ISA expansion slot (shown at right). 6. Check PC-DKT’s IRQ interrupt and address Strata settings (shown at right).
  • Page 23 When powering up the PC, watch for any errors that may come up. If any Important! errors associated with the PC-DKT card appear, you may have an Interrupt or Address conflict. If this happens, you must pick a different setting.

  • Page 24: Step 3: Connect The Cables

    CAUTION! are connecting the proper cable to the port. If you connect the wrong cable, damage to the PC-DKT card, the PC and/or the auxiliary equipment (e.g., modem, fax, etc.) can result. 1. Connect a 6-wire phone cable (supplied) between the Strata DK and PC-DKT’s Port 1.

  • Page 25: Step 4: Install The Software

    Before installing the software, make sure there is a minimum of 5MB of free disk space. This space is required for running the Call Log and StrataBase functions. You should also know the IRQ and Address settings for the PC-DKT. To install the PC-DKT software 1.

  • Page 26: Step 5: Set System Parameters

    Always use the dialog box provided to restart Windows and never the Important! “Ctrl-Alt-Del” method. 5. (Optional) If you have Windows 95, make a Shortcut icon for the PC-DKT on the Windows desktop. 6. (Optional) Place the keyboard template (included) on your keyboard.

  • Page 27: Button Setup

    Miscellaneous – Dial 9 (default to access an outside line) - change as required; make the PC-DKT a 10 or 20-button phone; check the Handset Cradle Present box if using a cradle; pop VM access panel on MSG; and set the number of calls you wish to log (default is 100).

  • Page 28: Customize The Pc-Dkt (Optional)

    4. Continue the process until all buttons have been set up. 5. Click OK. Customize the PC-DKT (optional) Various features are available from the Setup Menu to customize the PC-DKT. They are: Pop Up Options – set amount of time the Caller ID box will display or stop it from displaying at all.

  • Page 29: Step 7: Program The Strata Dk

    Service The PC-DKT does not require additional programming to activate TAPI, except if ANI, DNIS, and/or Caller ID are to be sent from the PC-DKT to a TAPI compliant application. To activate this feature, the following program changes are required:...
  • Page 30 Step 7: Program the Strata DK ————————————————————————————————— Strata DK PC-DKT...

  • Page 31: Chapter 3 Operation

    ...or click Start, then Programs, Toshiba PC-DKT and PC- DKT. Windows 3.1/3.11 From the Toshiba PC-DKT group, click PC-DKT. The PC-DKT Main screen displays. If you have a backup phone connected, it shuts off until you exit the PC-DKT. Exiting the PC-DKT 1. Click the Windows Close button ...or click File, then Exit.

  • Page 32: Quick Reference

    Quick Reference The PC-DKT provides several ways to access its functions — menu buttons, menu options, keyboard command keys and keyboard shortcuts. For example, to access the StrataBase, you can click on the StrataBase button, select StrataBase from the File menu, or press Insert or Alt+F, Alt+S on the keyboard.

  • Page 33: Caller Id

    Log. (See ‘View Call Log’ Page 28 for more details.) Caller ID The PC-DKT receives and displays the Caller ID Received dialog box during an incoming call (sample shown at right). The PC-DKT searches the 2181 StrataBase for a telephone number...

  • Page 34: Conference Call

    Windows applications. You can select the copied fields through the Clipboard options panel of the Pop up options dialog box. Conference Call The PC-DKT enables you to add other parties to an existing party line. The following conferencing configurations are possible: up to two stations and two CO lines...

  • Page 35: File Menu

    StrataBase StrataBase functions as a dialing directory and provides names, addresses and telephone numbers that can be used by the PC-DKT in the 2146 Caller ID and Call Logging functions. Each entry in the StrataBase is a separate record with clearly defined fields.
  • Page 36 Insert ...or access it from a Called ID pop-up box. When you first install Note the PC-DKT there are 2150 no names in the directory. Using StrataBase as a Dialing Directory With the person/company’s record displayed, click on the extension/telephone number you want to dial.
  • Page 37 File Menu ———————————————————————————————————————————— Adding a StrataBase Record 1. From the StrataBase dialog box, click Add ...or when you receive a call, click Add from the Caller ID Receive dialog box. The Add/Edit Telephone Details screen displays (sample shown at right). 2.

  • Page 38: View Call Log

    2374 View Call Log The PC-DKT logs all your incoming and outgoing calls. You can view calls by Details (names, telephone numbers), Call Direction, Call Type and Incoming Call type. The dialog box contains a list of all specified calls with the last call at the top of the list.

  • Page 39: Incoming Calls

    File Menu ———————————————————————————————————————————— deleted entries is set at a reasonable number (e.g., 100). To check or change the setting, use System Setup in the Setup menu. To access View Call Log Click File, then View Call ...or click the Call Log button from the Main screen ...or press Home.
  • Page 40 This function enables the Call Log to be used both as a redial and dial-out directory. Select any entry with a telephone number by clicking on it with the mouse or using Tab. Click CALL. The number is dialed and the Main screen is displayed with the dialed number in the LCD. Strata DK PC-DKT...

  • Page 41: Voice Mail Access Panel

    49). Using the Voice Mail Settings feature, you can change the six features you can access, the button labels, and add keyboard shortcuts. The following procedure uses PC-DKT system defaults but can be varied for your own feature settings. You must select the “Pop VM Access Panel on MSG press” option on the System Setup screen for the Msg button to work in this feature (see ‘Step 5: Set System...

  • Page 42: Functions Menu

    1. After reaching a busy station/line group, click Functions, then Automatic Callback. 2. Hang up the telephone. Your station rings quickly when the called station or line group becomes idle. 3. Answer within three rings to prevent the callback from being canceled. Strata DK PC-DKT...

  • Page 43: Call Forward

    Functions Menu ————————————————————————————————————————— To cancel ACB Click Functions, then Automatic Callback. Call Forward You can set your telephone [DN] with a variety of Call Forward modes. If you set Call Forward: CO lines that ring your station only will forward. CO lines that ring more than one station will not forward.
  • Page 44 To set/cancel Call Forward to an external number Click Functions, then Call Forward, External (On/Off). The LCD shows CF-EXT and the calls are forwarded to an external location (determined by system programming). To cancel the forward, re-select External (On/Off) to toggle the feature off. Strata DK PC-DKT...

  • Page 45: Display

    Functions Menu ————————————————————————————————————————— Display Click one of two selections: Port Number Display (the port number that your extension is connected to), Station Number Display (your extension number). The number displays in the LCD for approximately two seconds. Call Pickup You can pick up a call that is ringing at another station, a call placed on hold at another station and other types of calls.

  • Page 46: Door Phone Access

    Specific – A dialog box displays. Enter CO line number (1~200) and click OK. Group – A dialog box displays. Enter a Group line number (1~16) and click OK. 3. The PC-DKT goes off-hook. The LCD of the Main screen shows “Using Line X, Dial Tel Number”.

  • Page 47: Page Group

    Functions Menu ————————————————————————————————————————— Page Group To customize the group names used in this option, see ‘Paging Group Names’ Page for instructions. To make a page announcement 1. Click Functions, then Page Group. 2. Select one of the following: Internal Zone – A list of up to eight internal paging groups displays. External Zone –...

  • Page 48: Call Parking

    1. Click Functions, then Call Parking. 2. Select Park Call. 3. Enter the Orbit number (900~919) or the extension number (if Personal Park Orbit) where the call is parked. 4. Click OK. You are connected to the caller. Strata DK PC-DKT...

  • Page 49: Message Waiting

    Functions Menu ————————————————————————————————————————— Message Waiting If you call a busy station [DN] or if no one answers, you can leave a message waiting indication. The user can call you back by pushing the Msg button. (Voice mail devices can also leave message waiting indications). Note You can set the Msg button to activate the Voice Mail Access dialog box, by using the “Pop VM Access Panel on MSG press”...

  • Page 50: Override

    DND Override – the call is now provided with Do Not Disturb Override. Executive Override – you can now enter into the conversation. Note An optional tone signal may be heard by the called parties prior to you entering the conversation. Strata DK PC-DKT...

  • Page 51: Transfer

    Functions Menu ————————————————————————————————————————— Transfer This function enables you to transfer your calls to an idle or busy station. You can answer a call that is transferred to your station, whether your phone is idle or busy by first putting the active call on hold. Note You cannot transfer (or camp-on) to stations that are in the DND mode.

  • Page 52: Lcd Messaging

    OK. System Message A dialog box displays prompting you to enter a system message number (65~99). Enter the number and click OK. The Strata DK system installer must Note enter these messages for the system. Strata DK PC-DKT...
  • Page 53 Functions Menu ————————————————————————————————————————— Personal Message A dialog box displays. You can create up to 10 personal messages (default titles are Unknown Note Depending upon the Message #10~#19). Use the drop-down menu Strata system you are to select a message and type or edit a personal using, this option may message.

  • Page 54: Timed Reminder

    2. From the Select reminder drop-down menu, select a number (1~5). 3. Click Clear. Record To activate the recording feature 1. Click Functions, then Record. 2. Activate your sound recorder software. 3. Follow the required steps in your sound recorder software application. Strata DK PC-DKT...

  • Page 55: Setup Menu

    Setup Menu Always on top Click Setup, then Always on top to display the PC-DKT on top of all active applications (enabling you to see it at all times). Click Always on top again to disable the feature. The Main screen displays as a normal window behind the active application.

  • Page 56: Extension Name

    1. Click Setup, then Extension Name. 2. Click Set and enter a name and extension number. The name/number can be displayed in the LCD of the Main screen when PC-DKT is in idle state. It is also seen on the called party’s display.

  • Page 57: Led Colors

    On Hold, then, whenever a call is put on hold the line button flashes red and blue. 5. Click OK. The PC-DKT automatically updates LEDs to the selected colors. Operation...

  • Page 58: Ring Sounds

    To change the default WAV file, highlight the default selection of emg.wav and click Browse. Repeat the selection process in Step 3. 8. When you are finished, click OK. Strata DK PC-DKT...

  • Page 59: Paging Group Names

    5. When you are finished, click OK. Voice Mail Settings The PC-DKT can be connected to any system supported Voice Mail application, provided that the VM system has been installed and is fully operational. To set up voice mail facilities 1.
  • Page 60 = log-in code 205 = your extension = stops/requests password When you use this to log-in, the PC-DKT will dial the voice mail system at 500 then wait for any key to be pressed after the voice mail system answers the call.

  • Page 61: System Setup

    Provides a dialog box which lists information on the software writers and version number of the PC- DKT. The software, and DK telephone system continues to be updated, therefore, the version number can be used to determine the version level of your PC-DKT application. Operation...
  • Page 62 Help Menu ——————————————————————————————————————————— Strata DK PC-DKT...
  • Page 63 PC-DKT wipe account codes call parking address settings (see memory address set- call pickup tings) caller ID alpha tagged CO lines calls...
  • Page 64 CO line dial numbers dialing directory handset/cradle (see StrataBase) headset display help menu door phone access incoming calls exiting PC-DKT installation extension name before you start connect cables handling information fax/modem memory address settings file menu PC requirements StrataBase...
  • Page 65 StrataBase page group accessing paging group names button PC-DKT dial directory accessing records basic operations adding card deleting customize Index...
  • Page 66 editing searching system setup timed reminder transfer use CO line view call log voice mail access access panel settings WAV files Index...

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