Toshiba M500 User Manual page 181

F in g er p r i n t S e n s or
Problem
Reading of the
fingerprint was not
successful
The fingerprint
cannot be read due
to injuries to the
finger
Fingerprint Pre-OS
feature or Single
Sign On feature
cannot be enabled
Fingerprint Pre-OS
feature does not
work
Exp r ess C a rd
Refer also to Chapter 8,
Problem
ExpressCard error
occurs
User 's Manual
Procedure
Please try again using the correct posture. Refer
to
Using the fingerprint sensor
Operating Basics.
Try the recognition process again using another
enrolled finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Make sure you have enroll finger in windows
account.
Set the User Password by using TOSHIBA HW
Setup and restart the system.
Make sure place a checkmark in "Enable Pre-OS
Fingerprint Authentication" on the TrueSuite
Access Manager setting.
Optional Devices.
Procedure
Reseat the ExpressCard to make sure it is firmly
connected.
Make sure the connection between the external
device and the card is firm.
Check the card's documentation.
If problems persist, contact your dealer.
Troubleshooting
in Chapter 4,
9-19