Troubleshooting - iRobot Roomba 500 Series Owner's Manual

Troubleshooting

Roomba will tell you something is wrong with a two-tone "uh-oh" sound
followed by a series of beeps or a narrated voice. The troubleshooting
light will also blink. Refer to the chart below to resolve Roomba's problem.
If the problem is not resolved, visit www.irobot.com/support.
Tip : To repeat Roomba's error message, press the "clean" button.
Runtime Errors
Roomba Or Roomba says.... Likely cause
beeps...
Error 1. Move Roomba to Roomba is stuck with a
1 beep a new location then press wheel hanging down or
CLEAN to restart. Roomba is stuck.
Error 2. Open
Roomba's main
2 beeps Roomba's brush cage
brushes cannot turn.
and clean brushes.
Error 5. Spin Roomba's Roomba's side wheel is
5 beeps
side wheels to clean. stuck.
Error 6. Move Roomba to Roomba's cliff sensors
6 beeps a new location then press are dirty or Roomba is
CLEAN to restart. stuck hanging over a cliff.
Error 7. Spin Roomba's Roomba's side wheel is
7 beeps
side wheels to clean. stuck.
Roomba's front wheel
8 beeps is stuck or Roomba is
stuck.
Roomba's bumper is
Error 9. Tap Roomba's
9 beeps compressed or the
bumper to clean.
bumper sensor is dirty.
Roomba's side wheel
Error 10. Spin
is stuck or its bumper
Roomba's side wheels
is not registering
to clean.
obstacles.
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What to do
Ensure Roomba's wheels
are firmly on the floor. Start
Roomba in a new location.
Remove and clean
Roomba's brushes.
Clean hair and debris from
Roomba's side wheels. Push
them in and out and confirm
that they both turn freely.
Start Roomba in a new
location.
Wipe Roomba's cliff sensors
with a dry cloth. Start
Roomba in a new location.
Clean Roomba's side wheels
of hair and debris. Push
them in and out and confirm
that they both turn freely.
Start Roomba in a new
location.
Remove and clean hair and
debris from Roomba's front
wheel. Start Roomba in a
new location.
Briskly tap Roomba's
bumper 10-20 times to
dislodge any debris that
may be trapped under the
bumper.
If Roomba is circling in
place, clean Roomba's
side wheels of hair and
debris. Push them in and
out and confirm that they
both turn. If not circling in
place, Roomba may be in
an extremely large room.
Use a Virtual Wall to create a
smaller cleaning area.
Runtime Errors (continued)
Roomba Roomba says.... Likely cause
beeps...
Roomba's bumper is not
registering obstacles.
11 beeps
Roomba may be stuck in
one place.
A cliff sensor is dirty or
12 beeps
broken.
Please charge Roomba's battery is
Roomba. discharged.
Please inspect and
Roomba's cliff sensors
clean Roomba's cliff
are dirty.
sensors.
Please inspect and
Roomba's side wheel is
clean Roomba's
stuck.
wheels.
Please remove and
Roomba's main
clean Roomba's
brushes cannot turn.
brushes.
Charging Errors (while charging)
Roomba Roomba Roomba Likely cause
blinks... displays... says....
(models 550+)
Charging Roomba's battery is not
1 blink -
Error 1. connected.
Charging Roomba has a
2 blinks Err2
Error 2. charging error.
Charging Roomba has a
3 blinks Err3
Error 3. charging error.
Charging Roomba has a
5 blinks Err5
Error 5. charging error.
Charging Roomba's battery is too
6 blinks Err6
Error 6. warm.
Charging Roomba's battery is
7 blinks Err7
Error 7. not cooling.
TIP: To reset Roomba's software, simultaneously hold down the two
buttons above and below CLEAN for 10 seconds. This will clear
all scheduled cleaning times, reset the clock and may resolve
some software issues.
For more detailed information, visit: www.irobot.com
What to do
Tap Roomba's bumper to confirm
it is working properly. If this error
occurs when Roomba is circling,
clean wheels of hair and debris.
If Roomba is in an extremely
large room, use a Virtual Wall to
create a smaller cleaning area.
Inspect and clean Roomba's cliff
sensors.
Plug Roomba into the power
supply or place on the Home
base to charge.
Wipe cliff sensors with a dry
cloth. Ensure Roomba is starting
with all wheels firmly on the floor.
Clean wheels of hair and debris.
Push them in and out and
confirm that they turn freely.
Ensure Roomba is starting with
all wheels firmly on the floor.
Remove and clean Roomba's
brushes.
What to do
Confirm that Roomba's
battery pull-tab is removed.
Remove the bottom cover of
Roomba to remove and re-
install Roomba's battery.
Let Roomba cool down for
at least one hour and try
charging again.
Reset Roomba's software
(refer to tip below) and try
charging again.
Reset Roomba's software
(refer to tip below) and try
charging again.
Let Roomba cool down for
at least one hour and try
charging again.
Let Roomba cool down for
at least one hour and try
charging again.
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