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Caller ID (CID)
To Replace a Stored CID Record
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the
IMPORTANT: In order to use this unit's Caller ID features, you must subscribe
memory location, REPLACE MEMO? shows in the display.
to either the standard Name/Number Caller ID Service or Call Waiting Caller
ID Service. To know who is calling while you are on the phone, you must
2. Press the phonebook button again, and the new CID record replaces the old memory in
subscribe to Call Waiting Caller ID Service.
that location. You will hear a confirmation tone.
Deleting a CID Record
This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
1. Make sure the phone is OFF (not in TALK mode).
number, date, and time.
2. Use the cid/vol ( 6 or 5) button to display the CID record you want to delete.
Date call received
3. Press the delete/int button. The display shows DELETE CALL ID?
Time call received
Number of calls
4. Press the delete/int button to erase the record showing in the display. The display
shows DELETED.
Caller s name
NOTE: Press the flash/exit button to return to the standby mode without
deleting any CID records.
Deleting All CID Records
Caller s phone number
Call Waiting Caller ID
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol ( 6 or 5) button to display any Caller ID record.
Provided you subscribe to Call Waiting Caller ID service from your phone company;
if you receive an incoming call and you are using the GE multi handset system, a beep
3. Press and hold the delete/int button until DELETE ALL? shows in the display.
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID
4. Press delete/int button to erase all of the current CID records. The display shows
information will be displayed and stored in the history of all handsets in the system.
DELETED followed by NO CALLS.
• When you hear the call waiting beep in the handset receiver, press the flash/exit
NOTE: Press the flash/exit button to return to the standby mode without
button to put the current call on hold and answer the incoming call. Press flash/exit
deleting any CID records.
again to return to the original call.
Memory
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the first and
Each handset can store up to fifty 20-digit numbers with up to 15-character names in
second ring. The Caller ID information appears on the display while the phone rings,
memory for quick dialing. This memory feature is in addition to the CID memory log,
giving you a chance to monitor the information and decide whether or not to answer the
which stores up to 40 CID records in each handset.
call.
Storing a Name and Number in Phonebook
Storing CID Records (In CID Memory)
1. Make sure the phone is OFF (not in talk mode).
If you are not at home or cannot answer, your telephone's Caller ID memory stores the
2. Press the phonebook button to display SELECT MEMORY 01-50.
data for the 40 most recent calls you received so you can see who called while you
3. Press the desired memory location button (01 through 50) or use the cid/vol
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
( 6 or 5) button to scroll to desired the memory location.
automatically deleted.
NOTE: If the memory location is occupied, the memory location number and
You may review the stored information at any time. Calls received since your last review
stored name and telephone number shows in the display. If the memory
show as NEW in the display. Calls that have not been previously reviewed but were
location is empty, EMPTY shows in the display.
received from the same number more than once show as REPT in the display.
4. Press the phonebook button. The display shows ENTER NAME.
Reviewing CID Records
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter
As calls are received and stored, the display is updated to let you know how many calls
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
have been received. To scroll CID records:
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for
1. Make sure the phone is OFF (not in talk mode).
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert
a space between the first and last name. Press the 7 key 4 times for the letter S; press
2. Press the cid/vol ( 6 ) button to review the newest CID record.
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key
3. Press the cid/vol ( 5 ) button to review the oldest CID record first.
for the letter T; press the 4 key twice for the letter H.
Dialing a CID Number
NOTE: If you make a mistake press the delete/int button to backspace and
1. Make sure the phone is OFF (not in TALK mode).
erase the wrong character(s) or number(s).
2. Use the cid/vol ( 6 or 5) button to display the desired record.
6. Press the phonebook button to confirm and save the record. The display shows ENTER
TEL NUMBR.
3. Press the talk/end button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller's phone number is formatted
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
when it is received, and (b) whether or not you previously pre-programmed
pauses (press #pause/ringer button), and press the phonebook button again to save
your local area code into the set up menu, you may need to adjust the format
the record. The unit beeps to confirm.
of the incoming caller's stored phone number before making the call, press
NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.
the redial/format/conf button to adjust the number, and try again.
8. To enter another name and number in a different memory location, return to step 2
Available formats include:
and repeat the process.
Number of digits
Explanation
Example
Storing the Last Number Dialed
Eleven digits
long distance code "1 "
1-317-888-8888
You may transfer all three redial numbers to internal user memory.
+3-digit area code
1. Make sure the phone in OFF (not in TALK mode).
+7-digit telephone number.
2. Press redial button to display the most recent redial number.
Ten digits
3-digit area code +
317-888-8888
3. Use the cid/vol ( 6 or 5) button to scroll to desired redial number.
7-digit telephone number.
4. Press phonebook button to display SELECT MEMORY 01 - 50.
Seven digits
7-digit telephone number.
888-8888
5. Use touch-tone pad to enter two digit desired memory location (01 through 50).
Storing CID Records in Internal Memory
Display will show ENTER NAME.
You may also store CID information in the phone's internal memory.
6. Follow step 5 in the "Storing a Name and Number in Phonebook" section to
NOTE: It is important that you format CID records correctly BEFORE
enter name.
storing in internal memory as you cannot reformat CID records stored
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
in memory.
you must confirm replacement by pressing the phonebook button.
1. Make sure the phone is OFF (not in talk mode).
7. Press phonebook button to save.
2. Use the cid/vol ( 6 or 5) button to scroll to the desired CID record.
8. To enter another name and number in a different memory location, return to step 2
3. Press the phonebook button to display SELECT MEMORY 01-50.
and repeat the process.
4. Use the touch-tone pad to enter a memory location to store the number in that
NOTE: If the redial number has more than 20 digits, it cannot be stored
memory location. You will hear a confirmation tone.
in memory.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
Inserting a Pause in the Dialing Sequence
you must confirm replacement by pressing the phonebook button.
(of a Stored Number)
NOTE: Press the flash/exit button once to keep the previous setting
Press the #pause/ringer button on the handset's touch-tone pad to insert a delay in
(making no changes) and return to the menu.
dialing sequence when a pause is needed to wait for a dial tone (for example, after you
NOTE: If the selected CID record contains any information that is non-numeric,
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as
the unit will not allow this record to transfer to the internal user memory. The
one digit in the dialing sequence.
handset will display UNABLE TO STORE.
Reviewing Records Stored in Phonebook
1. Make sure the phone is OFF (not in talk mode).
2. Press the phonebook button to display SELECT MEMORY 01-50.
3. Press the cid/vol ( 6 or 5) buttons to scroll the records, or use the handset's
touch-tone pad to enter the memory location number.
Changing Records Stored in Phonebook
Display Messages
Follow the procedure for Storing Names and Numbers in Phonebook, except replace a
The following messages shows the status of the phone, provides Caller ID information, or
stored telephone number with a new one.
helps you set up and use your phone.
Deleting Records Stored in Phonebook
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked
1. Make sure the phone is OFF (not in talk mode).
from transmission.
2. Press the phonebook button to display SELECT MEMORY 01-50.
CHARGING...
Indicates the handset needs to charge for a period of time
before it can resume normal function.
3. Press the cid/vol ( 6 or 5) button to scroll to the record you want to delete or use
the touch-tone pad to enter the desired memory location.
DELETE ALL?
Prompt asking if you want to erase all CID records.
4. Press the delete/int button to mark the record for deletion. The display shows DELETE?
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on
5. Press the delete/int button to delete the record. DELETED shows in the display.
the display.
NOTE: If you don't want to change or delete a record, simply press the flash/
DELETE?
Prompt asking if you want to erase one of the 50 records
exit button, or wait for one minute to exit the review mode automatically.
stored in the phone's memory.
Dialing a Number from Phonebook
END OF LIST
Indicates that there is no additional information in CID memory.
1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.
ENTER NAME
Prompt telling you to enter a name in one of the 50
2. Press the phonebook button to display MEMO # - -.
memory locations.
3. Use the touch tone pad to enter the memory location number. The number
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the
dials automatically.
50 memory locations.
-OR-
NEW
Indicates call or calls which have not been reviewed.
1. Make sure the phone is OFF (not in talk mode).
HANDSET NAME
Prompt telling you to enter the user name for the
2. Press the phonebook button to display SELECT MEMORY 01-50.
registered handset.
3. Press the memory location for the phone number you want to dial, or use the
HANDSET NEEDS
Indicates you must register a non-registered handset prior to
cid/vol ( 6 or 5) button to scroll to the number you want to dial.
REGISTRATION
use.
4. Press the talk/end button. The number dials automatically.
INCOMPLETE DATA
Caller information is interrupted during transmission or
Chain Dialing from Memory
the phone line is excessively noisy. Indicates no CID information
Use this feature to make calls from records stored in memory which require a sequence
was received, you are not subscribed to CID service, or CID
of numbers, such as a calling card number used for a frequently called long distance
service is not working.
number. The following example shows how you can store each part of the dialing
LINE IN USE
Displays on handset while the line is in use.
sequence and use chain dialing to make a call through a long distance service:
LONG DISTANCE
Indicates CID record is from a long distance call.
The Number For
Memory Location
LOW BATTERY
Indicates the battery needs to be charged.
Long Distance Access Number
7
NEW VOICE MAIL
Indicates voice mail has not been retrieved from
Authorization Code
8
service provider.
Frequently called long distance number
9
MSG WAITING OFF
Indicates voice mail has been retrieved from service provider.
1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.
NEW CALL XX
XX represents the number of new CID records not reviewed.
2. Press the phonebook button, and then press 07.
NO CALLS
Indicates there are no CID records in memory.
3. When you hear the access tone, press the phonebook button, and then press 08.
OUT OF RANGE
May indicate handset is too far away from the base or that
4. At the next access tone, press the phonebook button and then 09.
the power has been interrupted. Move closer and check
Changing the Battery
connections.
CAUTION: To reduce the risk of fire or personal injury, use only the
PAGING or
Someone pressed the page button on the base or delete/int
Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery
PAGING FROM
button on the handset
(Ni-MH), which is compatible with this unit.
REPT
Indicates a repeat call message. Indicates a new call from the
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
same number was received more than once.
2. Remove the battery compartment door.
SEARCHING
Indicates handset is searching for the base.
3. Disconnect the cord attached to the battery pack and remove the battery pack from
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
the handset.
NAME/NUMBER
the CID information was not sent.
4. Plug the battery pack cord into the jack inside the compartment
Handset Sound Signals
5. Put the battery compartment door back on.
Signal
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you install a new
A long warbling tone (with ringer on)
battery pack. If you do not properly charge the phone, battery performance will be
Two short beeps (rings once)
compromised.
Three short beeps (several times)
Battery Safety Precautions
One beep every 7 seconds
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic
materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
battery listed in the User's Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Troubleshooting Guide
General Product Care
Telephone Solutions
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
No dial tone
• Check or repeat installation steps:
• Clean the phone with a soft cloth.
Make sure the base power cord is connected to a working electrical outlet.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
chemical products to clean the unit. Doing so will damage the finish.
Make sure the telephone line cord is connected to the base and the wall jack.
• Retain the original packaging in case you need to ship the phone at a later date.
• Connect another phone to the same jack. If it doesn't work, the problem might be your
wiring or local service.
• Periodically clean the charge contacts on the handset and base with a clean pencil
eraser.
• The handset may be out of range of the base. Move closer to the base.
Service
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
If trouble is experienced with this equipment, for repair or warranty information,
• The handset should beep when you press the talk/end button, and the charge indicator
please contact customer service at 1-800-448-0329. If the equipment is causing
on the base should be lit when the handset rests in the cradle. If not, the battery may
harm to the telephone network, the telephone company may request that you
need to be charged.
disconnect the equipment until the problem is resolved.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
This product may be serviced only by the manufacturer or its authorized service
Handset does not ring
agents. Changes or modifications not expressly approved by Thomson Inc. could
void the user's authority to operate this product. For instructions on how to obtain
• Make sure the handset ringer software switch is set to on.
service, refer to the warranty included in this guide or call customer service at
• The handset may be out of range of the base. Move closer to the base.
1-800-448-0329.
• You may have too many extension phones on your line. Try unplugging some
Or refer inquiries to:
extensions.
Thomson Inc.
• Check for a dial tone.
Manager, Consumer Relations
You experience static, noise, or fading in and out
P O Box 1976
• The handset may be out of range of the base. Move closer to base.
Indianapolis, IN 46206
• Make sure base is not plugged into an electrical outlet with another household
Attach your sales receipt to the booklet for future reference or jot down the date
appliance. If necessary, relocate the base.
this product was purchased or received as a gift. This information will be valuable if
• Charge the battery (for 16 hours).
service should be required during the warranty period.
Unit beeps
Purchase date ______________________________________________________
• Clean the charging contacts on the cordless handset and base charge cradle with a
Name of store ______________________________________________________
soft cloth or an eraser.
• See solutions for "No dial tone " on previous page.
• Replace the battery.
Memory dialing doesn't work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base. Remove
the handset battery. Wait for 30 seconds and plug the power adaptor back into the
base and electrical outlet. Reconnect the battery and charge for 16 hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
Meaning
presence of noise on the line.
Signals an incoming call
No Caller ID
Error Tone
• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.
Page signal
Battery
Low battery warning
If you experience any of the following problems, even after recharging the battery, you
may need to replace the battery pack:
• Short talk time
• Poor sound quality
• Limited range
• Charge indicator fails to turn on
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You 're too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You're out of range of the base.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product's warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing
materials.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is
evidence that the product is within the warranty period, must be presented to
obtain warranty service." For rental firms, proof of first rental is also required.
Also print your name and address and a description of the defect. Send via
standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered
by the warranty.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in
case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner's Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of the
card is not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product.
All other warranties, express or implied (including all implied warranties of
merchantability or fitness for a particular purpose) are hereby disclaimed. No
verbal or written information given by Thomson Inc., its agents, or employees
shall create a guaranty or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive
remedy of the consumer. Thomson Inc. shall not be liable for incidental or
consequential damages resulting from the use of this product or arising
out of any breach of any express or implied warranty on this product. This
disclaimer of warranties and limited warranty are governed by the laws of
the state of Indiana. Except to the extent prohibited by applicable law, any
implied warranty of merchantability or fitness for a particular purpose on
this product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts so
the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
DESCRIPTION
Handset Replacement Battery
AC Power converter
Handset charge cradle
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability. Prices
are subject to change without notice.
MODEL NO.
5-2721
5-2759
5-2773
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