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Answering System Setup
Erasing Messages
You may erase messages three ways:
This section shows you how to set up your answering system to record incoming
calls. Before you begin the setup, you must turn on the answering system.
• To erase a single message, press the play/stop button on the base, and press
and release the erase button on the base to erase the message currently
• Press the answer on/off button to turn the answering system on and off.The
playing.
MESSAGES indicator lights when the answering system is on.The indicator
alternately flashes between CL (clock) and 0, indicating day/time programming
• To erase all reviewed messages, press and hold the erase button on the base
is needed and 0 messages are stored.
until the unit beeps.
NOTE: The answering system displays "- -" when it is off.
• To erase a message using the handset:
Setting the Voice Prompt Language
1. Press FORMAT/answerer button on the handset.
2. Press the play/stop button (2 key). on the handset.
The default voice prompt language is English.
3. Press the erase button on the handset to erase a message during playback.
To change the answering system's voice prompt language, press and hold the skip
button for two seconds.The unit announces "SELECCIONADO ESPANOL " (Spanish
NOTE: Erased messages cannot be restored. Be careful when pressing the erase
selected).
button because if the next unheard message has started to play, it will also be
erased.
NOTE: To change to "English," press and hold the skip button again for 2 seconds.
NOTE: In remote access mode, the system follows the selected language. The
Leaving a Memo
voice prompt language cannot be switched remotely.
Use the memo feature to leave a message.
Voice Time/Day Stamp
1. Press and hold the memo button. Hold the button down until you finish
recording the message.
1. Press and hold the day/check button to set the day of the week and then release.
2. Begin speaking after you hear the beep.
2. Press the hour button to set the hour (a.m. or p.m.).
3. Press the min button to set the minutes. When you press and hold the min
3. Release the memo button when you are finished.
button, the time advances in 5-minute intervals.
Remote Access
4. Press and release the day/check button to review the day and time settings.
This section explains two types of remote access: using the handset to access the
Speaker Volume
answering system and accessing the answering system from another phone.
Use the volume left or right buttons to adjust speaker volume to a comfortable
The handset contains integrated buttons that enable you access the answering
level. Press the right arrow to increase the volume and the left arrow to decrease
machine with the handset.
the volume. L8 is the maximum and L1 is the minimum level.
You can also access your answering system from any phone that is tone-dial
compatible by entering a 3-digit security code after you hear the outgoing
Voice Instructions
announcement.The following voice menu system guides you through all of the
If you need additional assistance, press the review (left arrow) button when you
procedures.
plug in the answering system and follow the voice instructions.
Voice Menu System
Recording the Outgoing Announcement
To
Press this Button
For best results when recording, you should be about nine inches from the mic
(microphone) opening to eliminate as much background noise as possible.
Review message
1. Press and hold the announce button. Hold the button down until you finish the
Play back message
announcement.
Stop message play back
2. Begin speaking after you hear the beep.You have up to two minutes of
Erase message
recording time.
Skip message
3. Release the button when you finish your announcement.
Turn off/on answering system
If you choose not to record an outgoing announcement, a default announcement
is played instead.To return to the default announcement after you have recorded
Review voice menu options
your own outgoing announcement, press the announce button and release it
when you hear the beep, or press the erase button while the announcement is
Using the Handset
playing.
Press the FORMAT/answerer button to access the answering system from the
Sample Outgoing Announcement
cordless handset.
After you access the answering system, use the marked handset keys just as
Hi, this is (use your name here), I can't answer the phone right now, so please leave your name,
if you were pressing the corresponding buttons on the base (see "Answering
number and a brief message after the tone, and I'll get back to you. Thanks.
System Operation. " ).The functions are listed on the handset above each number.
Reviewing the Announcement
For example, to play messages:
• Press and release the announce button to review your outgoing announcement.
1. Press the FORMAT/answerer button.The display shows ANSWERER REMOTE.
Ring Select
2. Press the play/stop button (2 key) or follow the Voice Menu System.
3. When you are finished listening to your messages, press FORMAT/answerer
Set the RING SELECT switch on the back of the unit to choose the number of times
again.
you want the phone to ring before the system answers the call.You may choose 3
rings or 5 rings.
Screening Calls from the Handset
Answering System Operation
Use the handset to screen calls even when you can't hear the answering system.
When the answering system picks up the line:
This section explains the buttons and features of the answering system.
1. Press the FORMAT/answerer button to access the answering system.
Messages Indicator
2. Listen as the caller leaves a message.
The MESSAGES indicator shows you how many messages you have. It blinks if
3. Press theTALK/call back button to speak to the person or press FORMAT/
there are new messages. The answer on/off button must be ON in order for the
answerer to stop screening the call.
MESSAGES indicator to work.
Memory Full
Screening Calls from the Base
When the answering system's memory is full, the system answers after 10 rings,
You may screen incoming calls by waiting for the caller to begin leaving a
beeps and waits for you to enter the 3-digit security code. If you don't enter
message (to hear who it is), then pick up the handset, and pressTALK/callback to
the security code within 10 seconds after the unit beeps, the phone hangs up.
speak to the caller.The answering system automatically stops recording when you
You should erase some messages so the answering system can record new
activate the handset or pick up an extension phone.
messages..
TIP: Make sure the volume on the base is set loud enough for you to hear your
NOTE: The unit also answers after the 10th ring if it is turned off. To access the
incoming calls.
answering system, enter your 3-digit security code after you hear the beep.
Message Playback
The messages indicator lets you know when you have messages.To play
messages, press the PLAY/STOP button.
While a message is playing, you can do the following:
• Press the PLAY/STOP button to stop the message playback.
• Press and release the REVIEW button to restart the current message; continue
to press and release the REVIEW button to go to previous messages.
• Press and release the SKIP button to go to the next message.
• Press the VOLUME ( + or -) button to adjust the playback volume.
Accessing the Answering System from Another
General Product Care
Location
To keep your telephone working and looking good, follow these guidelines:
You can access your answering system from a touch-tone phone by entering your
• Avoid putting the phone near heating appliances and devices that generate
3-digit security code after you hear the outgoing announcement.
electrical noise (for example, motors or fluorescent lamps).
1. Dial the phone number for the answering system.
• DO NOT expose to direct sunlight or moisture.
2. When the answering systems answers, allow the outgoing message to play to
• Avoid dropping the unit and other rough treatment.
the end, listen for the tone, and then enter your security code.
• Clean with a soft cloth.
3. Follow the voice menu to use the answering system remote functions.
• Never use a strong cleaning agent or abrasive powder because this will
The remote feature enables you to perform the the previously listed Voice Menu
damage the finish.
System functions:
• Retain the original packaging in case you need to ship the phone at a later date.
TIP: You can bypass the outgoing announcement by pressing any numbered key
• Periodically clean the charge contacts on the handset and base with a soft cloth.
on the keypad while the announcement is playing. Then, you can enter your
security code to access the answering system.
Handset Sound Signals
Changing the Security Code
Signal
The default security code for accessing the answerer from another location
A long warbling tone (with ringer on)
is 1 2 3.You must use the handset to change the security code. With the phone off,
Three short beeps (several times)
follow these steps:
Single beep every 7 seconds
1. Press FORMAT/answerer button.
2. Press TONE*/exit.
Display and Caller ID Messages
3. Enter the three numbers to be used as the new security code.
The following indicators show the status of a message or of the unit.
4. Press TONE*/exit again.
ANSWERER REMOTE
5. You will hear the new security code being repeated to confirm the change.
Headset and Belt Clip Operation
BLOCKED CALL
Connecting an Optional Headset to the Handset
BLOCKED NAME
For Hands Free Operation:
BLOCKED NUMBER
1. Connect the headset to the HEADSET jack on the side of the handset.The
handset receiver and microphone are disabled when the headset is connected.
CALL WAITING
2. Adjust the headset to rest comfortably on top of your head and over your ear.
DELETE ALL?
Move the microphone to approximately two to three inches from your mouth.
3. Press theTALK/callback button to answer a call or make calls using the headset.
DELETE CALL ID?
4. To return to normal operation, unplug the headset from the jack.
1
DELETED
Connecting the Belt Clip
2
EMPTY
To attach the belt clip, insert the sides of the belt clip into the slots on each side of
2
END OF LIST
the handset. Snap the ends of the belt clip into place.
0 (during message playback)
Changing the Battery
3
ENTER NAME
Make sure the telephone is OFF before you replace battery.
4
ENTER TEL NUMBR
1. Remove the battery compartment door.
7
2. Disconnect the battery plug from the jack inside the battery compartment and
remove the battery pack from the handset.
INCOMPLETE DATA
3. Insert the new battery pack and connect the batttery plug to the jack inside the
handset battery compartment.
LOW BATTERY
4. Put the battery compartment door back on.
NEW
5. Place handset in the base to charge.
NO BATTERY
NOTE: If the battery is not installed or properly connected inside the battery
compartment, the handset displays "NO BATTERY" when it is placed on the base
NO CALLS
cradle.
NO DATA
6. Allow the handset battery to properly charge (for 16 hours) prior to first use or
PAGING
when you install a new battery pack. If you do not properly charge the phone,
PRESS TALK KEY
battery performance will be compromised.
CAUTION: To reduce the risk of fire or personal injury, use only the
battery listed in the User's Guide.
REPT
Battery Safety Precautions
UNKNOWN NAME/
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this
CALLER/NUMBER
type, toxic materials could be released which can cause injury.
Answering System Display Messages
• To reduce the risk of fire or personal injury, use only the battery listed in the
User's Guide.
The following indicators show the status of the answering machine.
• Keep batteries out of the reach of children.
- -
• Remove batteries if storing over 30 days.
0-59
An (blinking)
NOTE: The RBRC seal on the battery used in your
CL (blinking)
ATLINKS USA, Inc. product indicates that we are
participating in a program to collect and recycle Nickel
F (blinking)
Cadmium batteries throughout the United States.
LA (Line Access)
Please call 1-800-8-BATTERY for information or contact
Six bars (blinking)
your local recycling center.
Troubleshooting Guide
Cordless Phone Solutions
No dial tone
• Check installation:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base unit and the wall
phone jack.
• Connect another phone to the same modular jack; if the second phone doesn't
work, the problem might be with your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed theTALK/callback button? Did the
Meaning
charge/in use indicator come on?The battery may need to be charged.
Signals an incoming call
• Place the handset in the base for at least 20 seconds.
Page signal
Handset does not ring
Low battery warning
• Make sure the RINGER switch on the handset is turned ON.
• Move closer to the base.The handset may be out of range.
• You may have too many extension phones on your line.Try unplugging some
phones.
Indicates the answering machine is being accessed
• Check for a dial tone.
remotely.
The person is calling from a number that has been
You experience static, noise, or fading in and out
blocked from transmission.
• Change channels.
The persons name is blocked from transmission.
• Move closer to base.The handset might be out of range.
The person is calling from a number that has been
• Relocate the base. Make sure base is not plugged into an electrical outlet with
blocked from transmission.
another household appliance.
Indicates a call is waiting on the line.
• Charge the battery.
Prompt asking if you want to erase all Caller ID
Unit beeps
records.
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16
Prompt asking if you want to erase a Caller ID record.
hours.
Prompt confirming the Caller ID record is erased.
• Clean the charging contacts on handset and base with a soft cloth.
Indicates a memory location is vacant.
• See solutions for "No dial tone. "
Indicates that there is no additional information in
• Replace the battery.
Caller ID memory.
Memory Dialing doesn't work
Prompt telling you to enter the name for one of the 10
memory locations.
• Make sure you programmed the memory location keys correctly.
Prompt telling you to enter the telephone number for
• Did you follow proper dialing sequence?
one of the 10 memory locations.
Phone dials in pulse with tone service
Caller information has been interrupted during
• Make sure phone is in tone dialing mode.
transmission or the telephone line is excessively noisy.
Indicates the battery needs to be charged.
Phone won't dial out with pulse service
Indicates call or calls have not been reviewed.
• Make sure phone is in pulse dialing mode.
Indicates the battery pack is missing or not properly
Caller ID Solutions
installed in the the battery compartment.
No Display
Indicates no calls have been received.
• The battery must be fully charged.Try replacing the battery.
No Caller ID information was received.
• Make sure that the unit is connected to a non-switched electrical outlet.
The PAGE button has been pressed on the base.
Disconnect the unit from the wall and plug it in again.
Indicates the CID number is a Direct Dial Number
• You must be subscribed to Caller ID service from your local telephone company
(DDN) and cannot be formatted.
in order to receive Caller ID records.
Repeat call message. Indicates that a new call from
Caller ID Error Message
the same number was received more than once.
• The unit displays this message if it detects anything other than valid Caller ID
The incoming call is from an area not serviced by
information during the silent period after the first ring.This message indicates
Caller ID or the information was not sent.
either the presence of noise on the line, or that an invalid message has been
sent from the telephone company.
Answerer off.
Total number of messages.
Currently answering a call.
The voice time/day stamp needs set.
Memory is full.
External line remote answerer.
Recording a memo or announcement.
Answering System Solutions
Limited Warranty
Can't hear messages, beep, etc.
What your warranty covers:
• Adjust the speaker volume.
• Defects in materials or workmanship.
For how long after your purchase:
Time/Day setting stuck at 12 a.m Mon.
• One year, from date of purchase.
• Set the time clock.
(The warranty period for rental units begins with the first rental or 45 days from
Answers on 10th ring
date of shipment to the rental firm, whichever comes first.)
• Make sure answering system is turned on.
What we will do:
• The phone's memory may be full.
• Provide you with a new or, at our option, a refurbished unit.The exchange unit
is under warranty for the remainder of the original product's warranty period.
Incoming messages are incomplete
How you get service:
• Was an extension phone picked up?
• Properly pack your unit. Include any cables, etc., which were originally provided
• The phone's memory is full.
with the product. We recommend using the original carton and packing
materials.
• You accidentally pressed the play/stop button during playback and stopped the
message.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is
evidence that the product is within the warranty period, must be presented to
Won't respond to remote commands
obtain warranty service. " For rental firms, proof of first rental is also required.
• You must use a tone-dial phone for remote access.
Also print your name and address and a description of the defect. Send via
standard UPS or its equivalent to:
• You must enter the correct security code.
ATLINKS USA, Inc.
• Did the unit hang up? If you take no action for a period of time, the system
automatically hangs up.
c/o Thomson Inc.
11721 B Alameda Ave.
Causes of Poor Reception
Socorro,Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered
• Aluminum siding.
by the warranty.
• Foil backing on insulation.
• Insure your shipment for loss or damage. ATLINKS accepts no liability in case
• Heating ducts and other metal construction that can shield radio signals.
of damage or loss.
• You're too close to appliances such as microwaves, stoves, computers, etc.
• A new or refurbished unit will be shipped to you freight prepaid.
• Atmospheric conditions, such as strong storms.
What your warranty does not cover:
• Base is installed in the basement or lower floor of the house.
• Customer instruction. (Your Owner's Manual provides information regarding
operating instructions and user controls. Any additional information, should be
• Base is plugged into AC outlet with other electronic devices.
obtained from your dealer.)
• Baby monitor is using the same frequency.
• Installation and setup service adjustments.
• Handset battery is low.
• Batteries.
• You're out of range of the base.
• Damage from misuse or neglect.
• Microwave oven is using the same frequency.
• Products which have been modified or incorporated into other products.
Service
• Products purchased or serviced outside the USA.
If trouble is experienced with this equipment, for repair or warranty information,
• Acts of nature, such as but not limited to lightning damage.
please contact customer service at 1-800-448-0329. If the equipment is causing
Product Registration:
harm to the telephone network, the telephone company may request that you
• Please complete and mail the Product Registration Card packed with your unit.
disconnect the equipment until the problem is resolved.
It will make it easier to contact you should it ever be necessary.The return of
the card is not required for warranty coverage.
This product may be serviced only by the manufacturer or its authorized service
agents. Changes or modifications not expressly approved by ATLINKS USA, Inc.
Limitation of Warranty:
could void the user's authority to operate this product. For instructions on how to
• The warranty stated above is the only warranty applicable to this product.
obtain service, refer to the warranty included in this guide or call customer service
All other warranties, express or implied (including all implied warranties of
at 1-800-448-0329.
merchantability or fitness for a particular purpose) are hereby disclaimed.
No verbal or written information given by ATLINKS USA, Inc., its agents, or
Or refer inquiries to:
employees shall create a guaranty or in any way increase the scope of this
ATLINKS USA, Inc.
warranty.
Manager, Consumer Relations
• Repair or replacement as provided under this warranty is the exclusive
P O Box 1976
remedy of the consumer. ATLINKS USA, Inc. shall not be liable for incidental
Indianapolis, IN 46206
or consequential damages resulting from the use of this product or arising
Attach your sales receipt to the guide for future reference or jot down the date this
out of any breach of any express or implied warranty on this product.This
product was purchased or received as a gift.This information will be valuable if
disclaimer of warranties and limited warranty are governed by the laws of the
service should be required during the warranty period.
state of Indiana. Except to the extent prohibited by applicable law, any implied
warranty of merchantability or fitness for a particular purpose on this product
is limited to the applicable warranty period set forth above.
Purchase date ______________________________________________________
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or
Name of store ______________________________________________________
consequential damages, or limitations on how long an implied warranty lasts
so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
DESCRIPTION
MODEL NO.
BLACK
WHITE
AC Power converter
5-2512
5-2618 (gray)
Belt Clip
5-2657
5-2657
Headset
5-2425
5-2444
Handset Replacement Battery
5-2459
To place order, have your Visa, MasterCard, or Discover Card ready
1-800-338-0376
and call toll-free
.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent.
Items are subject to availability.
*Prices are subject to change without notice.
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