Before You Call For Service - GE Monogram ZEU30R Owner's Manual

Save time
and money!
Review the charts
on the following
pages first and you
may not need to call
for service.
PROBLEM
SURFACE UNITS
WILL NOT MAINTAIN
A ROLLING BOIL OR
COOKING IS SLOW
COOKTOP FEELS
HOT
SURFACE UNITS
DO NOT WORK
PROPERLY
SCRATCHES
(may appear as cracks)
ON COOKTOP
GLASS SURFACE
AREAS OF
DISCOLORATION
ON THE COOKTOP
PLASTIC MELTED
TO THE SURFACE
PITTING (OR
INDENTATION)
OF THE COOKTOP
FREQUENT
CYCLING OFF
AND ON OF
SURFACE UNITS
UNRESPONSIVE
KEYPAD

Before You Call For Service...

POSSIBLE CAUSE
• Improper cookware being used. Use pans which are absolutely
flat and match the diameter of the surface unit selected.
• Improper cookware being used. The glass cooktop surfaces may seem
hotter than you are used to. This is normal. Use pans which are
absolutely flat.
• A fuse in your home may be blown or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
• Cooktop controls improperly set. Check to see that the
correct control is set for the surface unit you are using.
• Incorrect cleaning methods have been used. Scratches are not
removable. Tiny scratches will become less visible in time as a
result of cleaning.
• Cookware with rough bottoms being used or coarse particles (salt
or sand) were between the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop surface. To avoid
scratches, use the recommended cleaning procedures. Make sure
bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
• Food spillovers not cleaned before the next use. See the Glass
cooktop cleaning section.
• Hot cooktop came into contact with plastic placed on the hot cooktop.
See the Glass surface – Potential for permanent damage section in the
Glass cooktop cleaning section.
• A hot sugar mixture was spilled on the cooktop. Call a qualified
technician for replacement.
• Improper cookware being used. Use only flat cookware to
minimize cycling.
• The keypad is contaminated. Clean the keypad.
• Wait for the keypad area to cool down. Remove all items from the
keypad area. Turn the power to the cooktop on and off at the fuse box
or circuit breaker.
Radiant Cooktop
21