Before You Call For Service - GE monogram ZGU36K Owner's Manual

Before You CoNFor Service
Gas Cooktop
Questions?
Before you
call for
service...
PROBLEM
BURNERS DO NOT
LIGHT OR SPARK
RANDOMLY
POSSIBLE CAUSE
BURNERS HAVE
YELLOW OR
YELLOW-TIPPED
FLAMES
IIIIIIIII
BURNER FLAMES
VERY LARGE
OR YELLOW
BURNER CONTROL
KNOB WILL NOT
TURN
AREAS OF
DISCOLORATION
ON THE COOKTOP
SURFACE
PLASTIC MELTED
TO THE SURFACE
PITTING {OR
INDENTATIONI
OF THE COOKTOP
SURFACE
• Hake sure electrical plug is plugged into a live power outlet.
• Burner parts not replaced correctly.
• Slits in the burner heads may be clogged.
• Burner parts not replaced correctly. See the sealed burner assemblies
section.
• The combustion quality of burner flames needs to be determined
visually.
A. Yellow flumes: Coil for
service.
B. Yellow tips on outer
cones: Normal for LP gas.
C. Soft blue flumes: Normal
for natural g as.
• If burner flumes look like (A),cull for service. Normal burner flames
should look like (B) or (C),depending on the type of gas. With LP
gas, some yellow tipping on outer cones is normal.
• If cooktop is connected to LP gas, contact the person who installed
your cooktop or made the conversion.
• When the knob is at the OFF position, it must be pushed
down before it can be turned, and it can only be turned in a
counterclockwise direction. When the knob is at any other
position, it can be turned in either direction without being
pushed in.
• Food spillovers not cleaned before the next use. See the Gloss
Cooktop Surface Cleaning section.
• Hot cooktop came into contact with plastic placed on the hot
cooktop. See the Glass surface - Potential for permanent damage
section in the Gloss Cooktop Surface Cleaning section.
•A hot sugar mixture was spilled on the cooktop. Coil a qualified
technician for replacement.
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