Before You Call For Service; Troubleshooting Tips - GE JGP656 Installation And Owner's Manual

Before You Call For Service...

Troubleshooting Tips

Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem
Burners have yellow or
yellow-tipped flames
Control knobs
will not turn
Burners do not light
Ticking sound persists
after burner is turned off OFF position.
Burner flames very
large or yellow
Fan does not work
Possible Causes
The combustion quality of
burner flames needs to be
determined visually.
Burner parts not replaced
correctly.
Controls improperly set.
Plug on cooktop is not
completely inserted in the
electrical outlet.
Gas supply not connected
or turned on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Igniter orifice in burner body
may be clogged.
Burner parts not replaced
correctly.
Hole in burner top behind
the igniter may be clogged.
Be sure the knob is in the
Improper air to gas ratio.
The vent is not fully extended. • See the Installation Instructions section.
The fan control knob is
improperly set.
What To Do
• Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips
Call for service on outer cones
Normal for LP gas
• See Care and cleaning of the cooktop section.
• To turn from the OFF position, push the knob in
and then turn. The knob can only be turned in a
counterclockwise direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
• See the Installation Instructions section.
• Replace the fuse or reset the circuit breaker.
• Remove the obstruction.
• See the Care and cleaning of the cooktop section.
• Use a small sewing needle to unplug.
• Remove knob by pulling it straight off the stem and
check the bottom of the knob for any build-up of soil.
• If cooktop is connected to LP gas, contact the person
who installed your cooktop or made the conversion.
• Turn knob in clockwise direction to turn fan on.
C–Soft blue flames
Normal for natural
gas
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