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Computer does not
recognize your scanner
when connected(You
cannot find your device
under removable disk)
Blurry images
Black Images/Black or
white vertical lines
Note: Model Number and Serial Number (S/N) is located on the packaging, instruction manual, on the product or
inside the battery compartment. Please have this information ready before contacting tech support.
Connection failure
1. The lens of scanner is dirty
2. Contact Image Sensor aged
1. Scanner sensor's protective
glass is dirty
2. Calibration data is off-set
1. Make sure all cable connections
are secured
2. Restart the computer if necessary
1. Clean the lens with soft and dry cloth
2. Recalibrate the scanner. Refer to
section 4.8
1. Clean the sensor's protective glass
with clean and soft dry cloth.
2. Recalibrate the scanner. Refer to
section 4.8
14
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