VTech CS6648-2 User Manual page 73

Appendix
Troubleshooting
The caller ID feature isn't working properly.
•
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your phone.
•
The caller must be calling from an area that supports caller ID.
•
Both your and your caller's telephone service providers must use caller ID compatible equipment.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and the
telephone wall jack (page 2). The filter prevents noise and caller ID problems resulting from
DSL interference. Contact your DSL service provider for more information about DSL filters.
The telephone does not receive caller ID while on a call.
•
Make sure you subscribe to caller ID with call waiting features from your telephone service
provider. Caller ID feature works only if both you and the caller are in areas offering
caller ID service, and if both telephone service providers use compatible equipment.
The messages on the answering system are incomplete.
•
If a caller leaves a very long message, part of it may be lost when the system disconnects
the call after the preset recording time.
•
If the caller pauses for too long, the system stops recording and disconnects the call.
•
If the memory on the answering system becomes full during a message, the system stops
recording and disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and disconnect the call.
The messages are very difficult to hear.
•
Press VOL on the telephone base or /VOLUME on the cordless handset to increase the
listening volume.
The answering system does not answer after the correct number of rings.
• Make sure that the answering system is on. ANS ON should show on the handset and the
/ANS ON/OFF
• If toll saver is activated, the number of rings changes to two when you have new messages
stored (page 49).
• If the memory is full or the answering system is off, the system will answer after 10 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
light on the telephone base should be on.
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