Care And Maintenance; Troubleshooting - IBM -3460 Installation And Operating Manual

CARE AND MAINTENANCE

Your IBM-3460 telephone has been designed to give years of trouble-free
service. It is a sensitive electronic instrument. To assure its longevity, please
read the following maintenance instructions.
1. Keep the IBM-3460 away from heat as high temperatures can shorten the life
of the electrical components and distort or melt its plastic parts.
2. The IBM-3460 should be kept free of dust and moisture. If it gets wet, wipe it
dry immediately. Liquids can contain minerals that can corrode electronic cir-
cuits.
3. Handle your IBM-3460 gently and carefully. Dropping it can cause serious
damage to circuitry, or the plastic case, which may result in malfunction.
4. Do not use any type of chemical or any abrasive powder to clean the
cabinet. Use only mild detergents on a soft, damp cloth to clean the
IBM-3460 telephone.
5. The IBM-3460 has built-in surge protection circuits that meet or exceed FCC
requirements. However, an incident such as a lightning strike at or near the
telephone lines, could cause serious damage.
6. If the IBM-3460 is installed in an area with frequent or severe electrical
storms, it is suggested that the telephone be disconnected during these
storms or that additional surge suppression equipment be added to the
installation.
7. In the case of trouble with the telephone, do not attempt to repair the
telephone yourself. It is the responsibility of users requiring service to report
the need for service to our Service Department. They will make the
necessary arrangements for repair or replacement.
8. If you should have any questions about the operation of your IBM-3460
telephone, please call our Service Department at 1-800-955-1009, between
the hours of 9:00 A.M. and 9:00 P.M. Eastern time Monday - Friday. Or you
may contact TT Systems LLC for technical assistance via our Internet Web
site at www.ttsystems.com or e-mail at tech@ttsystems.com.
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TROUBLESHOOTING

No dial tone/phone will not dial out.
• Check that you have plugged the AC power adapter into a working AC power
outlet.
• Check all telephone cord connections or try another wall jack.
Can't hear the ring signal.
• Check the ringer volume controls; at the lowest level the ring may not be heard.
While on a call, you hear another call on the line or experience radio
frequency interference.
• Switch channels to a clear channel.
• Check the wiring for bad connections.
The caller's name and/or phone number does not appear on the display.
• Make sure you have subscribed to Caller ID service (from local telephone
company).
• Caller ID service may not work when the phone is connected to a Private
Branch Exchange (PBX).
• The call is coming from an area not supplying caller ID data. "Out of Area"
will appear on the display.
• The caller has requested that their phone number be suppressed from Caller
ID service. "Private" or "Unavailable" will appear on the display.
• You answered the call before Caller ID data was displayed, which usually
occurs after the second ring.
New Call/Message Waiting Indicator doesn't work properly.
• Make sure you have subscribed to voice mail compatible with "FSK" type
signaling (check with your local phone company). If your voice mail product
from the local phone company does not support "FSK" signaling, you may
use this feature as a New Call Indicator only.
Can't receive or make phone calls.
• Check to be sure the phone is set to the correct type of service, either Tone
or Pulse.
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