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Introduction
Chapter 1.
The focus that Lotus has placed on spam prevention in Domino 6 is recognition
of how important the issue is in e-mail communications today. A deliberate
design goal of new Domino 6 features was to block the "front door," that is,
provide spam control and avoidance capabilities at the server and mail router
rather than at the end-user mailbox. Why? Studies have shown that end-user
managed spam costs 10 to 20 minutes of productivity per person per day on
average. Other messaging clients/servers have not yet recognized this burden,
and force users to constantly monitor and remove spam mail from their inboxes,
or attempt to define filters to try to catch it. This is all reactive behavior. Domino 6,
on the other hand, puts many tools at the server, reducing the risk that spam ever
arrives in users' inboxes.
In this chapter we provide an overview of spam, including a general definition, as
well as a discussion of some of the categories of spam and the problems they
can pose in an organization.
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© Copyright IBM Corp. 2003. All rights reserved.
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