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Troubleshooting
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Summary of Contents for Gateway MAN FX510
- Page 1 REFERENCEGUIDE ®...
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Page 3: Table Of Contents
Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity . - Page 4 RAID for performance ......29 RAID for security ....... 31 RAID for both: performance and security .
- Page 5 Networks ........107 Passwords ........107 www.gateway.com...
- Page 6 Telephone support ....... 121 Before calling Gateway Customer Care ... . 121 Telephone numbers .
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Page 7: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information... -
Page 8: About This Guide
About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see your online User Guide. -
Page 9: Gateway Contact Information
Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. - Page 10 CHAPTER 1: About This Reference...
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Page 11: Chapter 2: Checking Out Your Computer
CHAPTER2 Checking Out Your • Front • Back Computer... -
Page 12: Front
CHAPTER 2: Checking Out Your Computer Front Important Your computer hardware options and port locations may vary from this illustration. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader (optional) Power button Hard drive activity indicator IEEE 1394 ports (optional) USB port (optional) - Page 13 (optional) USB ports (optional) Headphone jack Microphone jack www.gateway.com Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive.
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Page 14: Back
CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Power connector Cover release lever Case cover thumbscrew Kensington lock slot Rear speaker jack (optional) Ethernet (network) jack IEEE 1394/FireWire™/ i.Link™... - Page 15 (optional) Parallel port (optional) Telephone jack (optional) Voltage switch www.gateway.com Description Plug your rear right and left speakers into this jack. For more information, see “Configuring the audio jacks” the audio jacks” on page Plug an Ethernet network cable or a device...
- Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Audio input (Line in) jack (blue plug) -OR- Side speaker jack Headphone/analo g speakers jack (green plug) -OR- Front speakers jack Microphone jack (pink plug) Center/subwoofer jack (orange plug)(optional) S/PDIF output jack (optional) USB ports Description...
- Page 17 PS/2 mouse port DVI monitor port (optional) Modem jack (optional) www.gateway.com Description Plug a single digital coaxial audio connector into this jack for digital audio. Provides digital audio output from a CD or DVD (optional). Plug a monitor into this port (optional).
- Page 18 CHAPTER 2: Checking Out Your Computer...
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Page 19: Chapter 3: Setting Up And Getting Started
CHAPTER3 Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •... -
Page 20: Working Safely And Comfortably
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •... -
Page 21: Reducing Eye Strain
• Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com... -
Page 22: Sitting At Your Computer
CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work. -
Page 23: Checking The Voltage Selection
To connect to a broadband modem or to an Ethernet network: Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or network jack. www.gateway.com on the back of your computer. -
Page 24: Connecting A Dial-Up Modem
CHAPTER 3: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents. -
Page 25: Waking Up Your Computer
Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. www.gateway.com (Start). -
Page 26: Restarting (Rebooting) Your Computer
CHAPTER 3: Setting Up and Getting Started To put your computer to sleep: Click computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button. To turn off your computer: Click then click Shut Down. -
Page 27: Using The Keyboard
Windows keys Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons www.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes. -
Page 28: Elite Multimedia Keyboard Features
CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. - Page 29 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
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Page 30: Using The Mouse
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. - Page 31 “Customizing” chapter in your online User Guide. For instructions on how to clean the mouse, see www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...
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Page 32: Adjusting The Volume
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •... - Page 33 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).
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Page 34: Configuring The Audio Jacks
CHAPTER 3: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. -
Page 35: Setting Up Raid
RAID 0 lets your computer see multiple hard drives as a single drive. This type of RAID can increase file access speeds, which is important if you work with video editing, sound editing, and high-performance games. RAID 0 is also an affordable way to increase your total file storage capacity. www.gateway.com... - Page 36 CHAPTER 3: Setting Up and Getting Started How it increases performance The more drives you have in your RAID 0 array, the faster the potential drive reading performance. All hard drives have limitations on how fast they can read and write files. If half a file is stored on one RAID 0 drive and the other half on another RAID 0 drive, each drive only has to read half of the file.
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Page 37: Raid For Security
Because of this error correction, small file read/write errors can be quickly and automatically fixed without a significant drop in system performance. RAID 5 offers good performance and data redundancy. This array preserves your files if a drive fails. www.gateway.com RAID 1... - Page 38 CHAPTER 3: Setting Up and Getting Started RAID 5 stripes both data and parity information across multiple drives. Striping across drives improves overall performance, and the parity information provides data protection. Because of the error-correction capabilities, if a drive fails, the data can be quickly and automatically fixed. RAID 10 (also called RAID 1+0 or RAID 1&0) contains sets of RAID 1 mirrors acting as drives within a RAID 0 striping array.
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Page 39: Preparing Your Computer For Raid
To enable RAID on your computer: Start (or restart) your computer. As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens. - Page 40 CHAPTER 3: Setting Up and Getting Started Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. To configure RAID: Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press C Matrix Storage Manager opens.
- Page 41 Change the following settings: • Name—Type a volume name (up to 16 characters) or use the default name, then press E RAID Level—Press ↑ or ↓ to select the RAID level, • then press E NTER Select Disks—Press ↑ or ↓ to highlight drives, press •...
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Page 42: Adding Or Replacing A Raid Drive
CHAPTER 3: Setting Up and Getting Started Press ↑ or ↓ to highlight the RAID volume you want to delete, then press D Type Y to confirm volume deletion. Resetting drives to non-RAID status To troubleshoot or repair incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset the drives to non-RAID status until the problems can be resolved. -
Page 43: Getting Help
Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). - Page 44 CHAPTER 3: Setting Up and Getting Started...
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Page 45: Chapter 4: Upgrading Your Computer
Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Adding or replacing memory • Replacing the system battery • Adding or replacing an optical disc drive • Adding or replacing an optional diskette drive •... -
Page 46: Preventing Static Electricity Discharge
CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. -
Page 47: Opening The Case
Remove the security tape on the rear edge of the side panel. Remove the thumbscrew on the side panel cover. For the location of the thumbscrew, see from these illustrations. www.gateway.com “Preventing static electricity Important Your computer hardware options and port locations may vary “Back” on page... - Page 48 CHAPTER 4: Upgrading Your Computer Lift the cover release lever, then swing the side panel away from the computer.
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Page 49: Removing The Front Bezel
Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. -
Page 50: Closing The Case
CHAPTER 4: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer. -
Page 51: Adding Or Replacing Memory
To install or replace DIMM memory: Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com... - Page 52 CHAPTER 4: Upgrading Your Computer Find the memory module banks on your system board. If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides...
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Page 53: Replacing The System Battery
Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. www.gateway.com (Start), right-click Computer, then click Important Your computer’s battery location may vary from the illustration. -
Page 54: Adding Or Replacing An Optical Disc Drive
CHAPTER 4: Upgrading Your Computer Push the battery release tab. The battery pops out of the socket. Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. Return your computer to its upright position. - Page 55 If you are installing a new drive, slide the drive release latch toward the back of the computer, then go to Step - OR - If you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation.
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Page 56: Adding Or Replacing An Optional Diskette Drive
CHAPTER 4: Upgrading Your Computer Slide the drive release latch toward the back of the computer to release the drive. Slide the drive forward and out of the drive bay. If you are replacing a drive, note any jumper settings on the old drive and set the jumpers on the new drive to be the same. - Page 57 Important The color and shape of your replacement drive's front cover may vary from your original drive. If you are installing a new drive, go to - OR - If you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation.
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Page 58: Adding Or Replacing The Memory Card Reader
CHAPTER 4: Upgrading Your Computer Replace the front bezel by following the instructions in “Replacing the front bezel” on page Replace the side panel by following the instructions in “Replacing the side panel” on page Adding or replacing the memory card reader To add or replace the memory card reader: Remove the side panel by following the instructions in “Removing the side panel”... - Page 59 Remove the thumbscrew holding the card reader in the drive bay. Slide the drive release latch back to release the card reader, then slide the card reader out of the case. Slide the new card reader into the bay from the front of the case, then slide the drive release latch forward to lock the drive into place.
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Page 60: Adding Or Replacing A Hard Drive
CHAPTER 4: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: Remove the side panel by following the instructions in “Removing the side panel” on page If you are adding a new drive, slide the drive release latch toward you, then go to - OR - If you are replacing an existing drive, go to the next... - Page 61 Remove the hard drive by sliding it out of the drive bay. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions.
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Page 62: Replacing The Front Fan
CHAPTER 4: Upgrading Your Computer If you are installing a primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see Replacing the front fan To replace the front fan: Remove the side panel by following the instructions in “Removing the side panel”... - Page 63 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back.
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Page 64: Replacing The Rear Fan
CHAPTER 4: Upgrading Your Computer Reconnect the fan cable to the system board. Replace the fan cover. Replace the side panel by following the instructions in “Replacing the side panel” on page Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: Remove the side panel by following the instructions in “Removing the side panel”... - Page 65 Remove the four screws that secure the fan to the inside back of the computer, then remove the fan from inside the computer. Note the orientation of the fan and install the new fan the same way. Screws Insert the new fan into the computer and line it up with...
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Page 66: Replacing The Power Supply
CHAPTER 4: Upgrading Your Computer Replacing the power supply Tools You need a Phillips screwdriver to replace the power supply. To replace the power supply: Remove the side panel by following the instructions in “Removing the side panel” on page Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations and... -
Page 67: Replacing The Heat Sink And Processor
For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. www.gateway.com... - Page 68 CHAPTER 4: Upgrading Your Computer Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM.
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Page 69: Replacing The I/O Board
“Removing the side panel” on page Remove the front bezel by following the instructions in “Removing the front bezel” on page Remove the screw that secures the front I/O assembly to the computer, then remove the I/O assembly. www.gateway.com Screw... - Page 70 CHAPTER 4: Upgrading Your Computer Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board.
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Page 71: Adding Or Replacing An Expansion Card
Loosen the thumbscrew on the expansion card cover. scratching the case, place it on a towel or other non-abrasive surface. www.gateway.com Important Your computer hardware options and port locations may vary For more stability, place your computer on its side. To avoid... - Page 72 CHAPTER 4: Upgrading Your Computer Open the expansion card cover. If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may have to reconnect the cables after you install the new card.)
- Page 73 Remove the old expansion card (if necessary). You can slightly seesaw the card end-to-end to loosen it, but do not bend the card sideways. To remove a card (such as a video card) from the PCI Express slot, press the card release lever before trying to remove the card.
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Page 74: Replacing The System Board
CHAPTER 4: Upgrading Your Computer Replace the side panel by following the instructions in “Replacing the side panel” on page Replacing the system board Tools You need a Phillips screwdriver to replace the system board. To replace the system board: Remove the side panel by following the instructions in “Removing the side panel”... - Page 75 Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. Find the memory module banks on your system board. Gently pull the plastic tabs away from the sides of the memory modules, then remove them.
- Page 76 CHAPTER 4: Upgrading Your Computer Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Remove the seven system board screws.
- Page 77 Lift the system board up and out of the case. Align the new system board on the standoffs and secure it into the computer case with the screws. If your replacement system board does not include a processor, go to...
- Page 78 CHAPTER 4: Upgrading Your Computer Install the fan cover. Install the expansion cards into the expansion slots. You can slightly seesaw a card end-to-end to help insert the card, but do not bend the card sideways. Reconnect the expansion card cables using your notes from Return your computer to its upright position.
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Page 79: Chapter 5: Maintaining Your Computer
CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer... -
Page 80: Setting Up A Maintenance Schedule
CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and... -
Page 81: Cleaning Your Computer
• A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit www.gateway.com... -
Page 82: Cleaning The Exterior
CHAPTER 5: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. -
Page 83: Cleaning The Monitor
Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com... -
Page 84: Updating Windows
CHAPTER 5: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. -
Page 85: Checking Hard Drive Space
To check hard drive space: Click window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www.gateway.com Shortcut Start Computer right-click drive (Start) then click Computer. The Computer Properties... -
Page 86: Deleting Unnecessary Files
CHAPTER 5: Maintaining Your Computer Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. -
Page 87: Checking The Hard Drive For Errors
Correct any problems that are found by following the on-screen instructions. Click OK. www.gateway.com (Start) then click Computer. The Computer Important Error checking cannot scan a drive while the drive is being used,... -
Page 88: Defragmenting The Hard Drive
CHAPTER 5: Maintaining Your Computer click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press E Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. -
Page 89: Backing Up Files
If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: Click window opens. -
Page 90: Scheduling Maintenance Tasks
CHAPTER 5: Maintaining Your Computer click Help and Support. Type backup in the Search Help box, then press E Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. -
Page 91: Moving From Your Old Computer
Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. click Help and Support. Type transferring files in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories, System Help For more information about transferring files, click Start, then... -
Page 92: Moving Files And Settings Manually
CHAPTER 5: Maintaining Your Computer Moving files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder. - Page 93 File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA...
- Page 94 CHAPTER 5: Maintaining Your Computer...
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Page 95: Chapter6 Troubleshooting
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support... -
Page 96: Safety Guidelines
Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. CHAPTER 6: Troubleshooting “Preventing static electricity discharge” on page... -
Page 97: Troubleshooting
DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in your online User Guide. • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. www.gateway.com Help For more information about troubleshooting, click Start, then NTER 109. - Page 98 • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Clean the disc. For more information, see optical discs” on page • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts.
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Page 99: Dvd Drives
IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com... -
Page 100: File Management
The computer does not recognize an add-in Ethernet card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card. • Reseat the card. For more information about opening your computer case, see page card, see the documentation that came with your... -
Page 101: Hard Drive
C” error message • If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. www.gateway.com Help For more information about file management, click Start, NTER Caution All deleted files will be lost when you empty the Recycle Bin. -
Page 102: Internet
Internet See also “Modem (dial-up)” on page You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly. -
Page 103: Keyboard
“keyboard stuck” or “key failure” error message • Make sure that nothing is resting on the keyboard. • Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer. www.gateway.com... -
Page 104: Media Center
Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. - Page 105 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Note: Cable connections must be made correctly for optimal video quality.
- Page 106 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
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Page 107: Memory
You see a “Not enough memory” error message • Close all programs, then restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window • Reboot your computer. www.gateway.com... -
Page 108: Modem (Cable Or Dsl)
Modem (cable or DSL) • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also “Internet” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. - Page 109 Help For more information about dialing properties, click Start, then click Help and Support. Type dialing in the Search Help box, then press E NTER • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
- Page 110 If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem •...
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Page 111: Monitor
• Check the cable for bent or damaged pins. • Reinstall the device driver. • Connect a monitor that you know works to your computer. www.gateway.com (Start), then click Control Panel. The... -
Page 112: Mouse
The color is not uniform • Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. • Make sure that: • Non-shielded speakers are not placed too close to the monitor. •... -
Page 113: Networks
Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. www.gateway.com NTER is turned off, then retype the APS LOCK... - Page 114 The printer is on but will not print • Check the cable between the printer and your computer. Make sure that it is connected to the correct port. • Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.
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Page 115: Sound
Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. www.gateway.com NTER “Adjusting the volume”... -
Page 116: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. CHAPTER 6: Troubleshooting “Preparing for software and device driver recovery” on “Using Microsoft System 116. - Page 117 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
- Page 118 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.
- Page 119 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
- Page 120 To recover software and drivers using recovery discs: Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc’s Gateway Recovery Center starts. CHAPTER 6: Troubleshooting...
- Page 121 Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
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Page 122: Using Microsoft System Restore
Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. - Page 123 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears.
- Page 124 Manually creating a restore point To manually create a restore point: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab.
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Page 125: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer. -
Page 126: Recovering Your System Using The Windows Dvd
Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recovery. When recovery is finished, the Recovery is complete window opens. Click Finish, then click Restart. Your computer restarts into its original factory condition. Recovering your system using the Windows DVD If you install a new hard drive or completely re-format your... -
Page 127: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. -
Page 128: Telephone Numbers
Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone... -
Page 129: Self-Help
For more how-to information about Windows, click Start, then click Help and Support. Type practice in the Search Help box, then press E Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training... - Page 130 CHAPTER 6: Troubleshooting...
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Page 131: Chapter 7: Legal Notices
APPENDIXA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices... -
Page 132: Important Safety Information
Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. -
Page 133: Care During Use
Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. -
Page 134: Fcc Declaration Of Conformity
Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the... - Page 135 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. www.gateway.com...
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Page 136: External Television Antenna Grounding
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges. - Page 137 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
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Page 138: Environmental Information
Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. -
Page 139: Macrovision Statement
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. - Page 140 APPENDIX A: Legal Notices...
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Page 141: Index
Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack S/PDIF jack side speaker jack... - Page 142 speakers connecting modem PS/2 keyboard PS/2 mouse to Ethernet network to Internet to network connections audio in center speaker digital camera digital coaxial audio digital video camera Ethernet external audio external speakers Firewire front speaker headphone i.Link IEEE 1394 keyboard line in line out microphone...
- Page 143 I/O panel replacing www.gateway.com function keys Gateway contact information hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors troubleshooting...
- Page 144 peripheral devices power supply printer processor rear fan scanner side panel system battery system board Internet buttons troubleshooting jacks See connections keyboard buttons cleaning features PS/2 port troubleshooting USB port keys and buttons application arrow audio playback directional editing function Internet mouse navigation...
- Page 145 Accounting Sales Warranty numeric keypad indicator opening computer case files folders www.gateway.com front bezel programs shortcut menu optical connection Pad Lock indicator parallel port password peripheral devices Plug and Play devices IEEE 1394 support for USB support for...
- Page 146 Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn With Gateway transferring files from old computer troubleshooting...
- Page 147 Web site connection speed Windows Media Center turning off computer turning on computer tutoring fee-based uninterruptible power supply (UPS) updating www.gateway.com Windows USB port video connection voltage switch volume adjusting adjusting modem controls muting troubleshooting Windows key...
- Page 148 Index...
- Page 150 MAN FX510 CONS REF GDE V R0 1/07...
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