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IBM ThinkPad TransNote Servce And Troubleshooting Manual

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Service and Troubleshooting Guide



  Summary of Contents for IBM ThinkPad TransNote

  • Page 1 ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 2 Note Before using this information and the product it supports, be sure to read the general information under “Important safety instructions” on page v and “Appendix. A. Product warranty and notices” on page 49. First Edition (October 2000) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″...
  • Page 3: Table Of Contents

    Contents Important safety instructions . Battery problems . . 32 Modem safety information . . viii Hard disk drive problems . . 33 Software problems . . 33 Other problems . . 33 Chapter 1. System overview . Testing your computer .
  • Page 4 ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 5: Important Safety Instructions

    Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. The 3-pin power cord must be used with a properly grounded outlet. To Connect To Disconnect Turn everything OFF.
  • Page 6 DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. –...
  • Page 7 DANGER There is a danger of an explosion if the backup battery is incorrectly installed. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it.
  • Page 8: Modem Safety Information

    CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause it to break.
  • Page 9: Chapter 1. System Overview

    Chapter 1. System overview Features . Using your on-board help . Specifications . © Copyright IBM Corp. 2000...
  • Page 10: Features

    Features Features Processor v Intel ® ™ Mobile Pentium III processor Memory v Built-in: 64 MB v Maximum: 320 MB Storage device v 2.5–inch hard disk drive: 10GB Display The color display uses TFT technology v Size: 10.4 inch v Resolution: –...
  • Page 11 Features External interface v Universal Serial Bus (USB) connectors v External-monitor connector v ThinkPad TransNote Port Replicator connector v Headphone jack v Line-in jack v Microphone jack v Infrared port v RJ11 telephone connector (available if the modem Mini-PCI Card or the...
  • Page 12: Specifications

    Specifications Specifications Size (excluding cover) v Width: 255.6 mm (10.1 in.) v Depth: 313 mm (12.3 in.) v Height: 28 mm (1.1 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...
  • Page 13: Using Your On-Board Help

    Using your on-board help Using your on-board help Your computer contains comprehensive on-board help and information. You no longer need to carry heavy manuals or other reference books. On-board help is provided by Access ThinkPad and ThinkPad Assistant. Press the computer’s unique ThinkPad button to open Access ThinkPad. There, you can do a Quick Search or click on topics that take you to ThinkPad Assistant.
  • Page 14 Using your on-board help ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 15: Chapter 2. Handling The Thinkpad Computer

    Chapter 2. Handling the ThinkPad computer TransNote handling tips . Cleaning your computer . . 11 ThinkPad don’ts . Carrying your computer . . 11 ThinkPad do’s . . 10 Extending the life of your computer battery © Copyright IBM Corp. 2000...
  • Page 16: Transnote Handling Tips

    This chapter provides tips for handling your notebook computers. Some of them may not apply to your situation. Check your shipping checklist to confirm the items provided with your computer. Notebook computers are precision machines that require careful handling. Though your computer is designed and tested to be a durable notebook computer that functions reliably in normal work environments, you need to use common sense in handling it.
  • Page 17: Thinkpad Don'ts

    v Avoiding placing objects, such as a CD or diskette, on the optical sensors shown below. These objects can affect the sensors that indicate when the TransNote system is closing, which could cause your screen to go blank. ThinkPad don’ts v Do not subject your computer to physical punishment, such as dropping or bumping.
  • Page 18: Thinkpad Do's

    v Do not place a turned-on cellular telephone on or near the computer. The phone might cause a malfunction in the computer system. v Do not hard-mount your computer in a vehicle or in any other place where it is subject to strong vibration. v Do not crush, drop, or physically punish the removable hard disk when it is outside your computer.
  • Page 19: Cleaning Your Computer

    Cleaning your computer Occasionally clean your computer as follows: v Do not spray cleaner directly on the display or the keyboard. v Gently wipe the computer display with a dry, soft cloth. Carrying your computer When carrying your computer, follow these instructions to prevent possible damage to your computer and data: 1.
  • Page 20 v Use power management. Each operating system comes with its own power management system. v If the internal serial devices—the modem, the serial port, and the infrared port—are not in use, disable them, using the ThinkPad Configuration Program. v If you will not be using the computer for a long period, remove the battery pack and keep it in a cool place.
  • Page 21: Chapter 3. Protecting Your Computer

    Chapter 3. Protecting your computer Using passwords . . 14 Supervisor password . . 18 Resuming from hibernation . . 14 Windows passwords . . 19 Power-on password . 14 Passwords and the on–screen keyboard . . 19 Hard disk passwords . .
  • Page 22: Using Passwords

    Using passwords To make sure that only authorized persons can use your computer, you can set different kinds of passwords. Then prospective users will have to know the proper passwords in order to access your computer or data. Resuming from hibernation If you have set passwords and you put your computer into hibernation mode—for example, by pressing Fn+F9—you can resume operation as follows:...
  • Page 23: Hard Disk Passwords

    Note: You might want to note your power-on password in a safe place. Otherwise, if you forget it, you have to take your computer to an IBM reseller or a marketing representative to have the password canceled. 9. Press F10 to save the password and exit. 10.
  • Page 24 3. As soon as the IBM ThinkPad opening screen appears, press F1. After several seconds, the BIOS Setup Utility screen opens. 4. Select Password, using the cursor directional keys to move down the menu. 5. Select Hard Disk x Password, where x is the letter of the hard disk drive for which you want to set a password.
  • Page 25 Attention If you forget your hard disk password, you cannot reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and an additional charge might be required for the service.
  • Page 26: Supervisor Password

    v To delete the password, type the current master hard disk password, and then press Enter twice. Both user and master passwords will be removed. 4. If you choose Master HDP, do one of the following: v To change the password, type the current master hard disk password. Then type the new password, and retype it to verify it.
  • Page 27: Windows Passwords

    10. Press F10 to save and exit. 11. Select Yes in the Setup Confirmation window. The next time you open the BIOS Setup Utility program, you will be prompted to type your password to proceed. Changing or removing the supervisor password To change or remove the supervisor password, do steps 1 to 6 from the procedure above.
  • Page 28 In Windows 2000, a password is required to be set. This password is entered when you start your computer, or resume from standby or hibernation. If you are using Windows 2000, you need only set the Windows password for security purposes. The TouchBoard on-screen keyboard can be used to enter this password.
  • Page 29: Attaching The Mechanical Lock

    Attaching the mechanical lock Attaching the mechanical lock You can attach a mechanical lock to your computer, to help prevent it from being removed without your permission. Attach a mechanical lock to the keyhole of the computer; then secure the chain on the lock to a stationary object.
  • Page 30: Attaching The Mechanical Lock

    Attaching the mechanical lock ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 31: Chapter 4. Solving Computer Problems

    Chapter 4. Solving computer problems Troubleshooting . . 24 Testing your computer . 34 Error messages . . 24 Starting BIOS Setup Utility . . 35 Errors without messages . . 26 Backing up your system . . 36 Power switch problem .
  • Page 32: Troubleshooting

    Troubleshooting Error messages Message Solution 0175: Bad CRC1, stop The EEPROM checksum is not correct (block #6). Have the computer serviced. POST task 0187: EAIA data access The access to EEPROM has failed. Have the computer serviced. error 0188: Invalid RFID The EEPROM checksum is not correct (block # 0 and 1, or block # 6).
  • Page 33 Message Solution 0232: Extended RAM The extended RAM failed. Test your computer’s memory with the PC-Doctor error for Windows. If you increased memory just before turning the computer on, reinstall it. Then test the memory with the PC-Doctor for Windows. 0250: System battery The system battery is dead.
  • Page 34: Errors Without Messages

    Message Solution The DOS full-screen If you use a DOS application that supports only 640x480 resolution (VGA looks smaller. mode), the screen image might look slightly distorted or might appear smaller than the display size. This is to maintain compatibility with other DOS applications.
  • Page 35: Power Switch Problem

    If the power-on password prompt does not appear, the brightness control lever might be set to minimum brightness. Adjust the brightness level by pressing the Fn+F6 key. If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet.
  • Page 36: Keyboard Problems

    v When the TrackPoint is pressed for a long time. v When the temperature changes. Problem: The cursor does not work for a while after the settings of the TrackPoint have been changed. Solution: This is a normal characteristic of the cursor. Wait several seconds until the cursor returns to the normal state.
  • Page 37: Standby, Hibernation, And Shutdown Problems

    If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3.
  • Page 38 Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 4. If these items are correct, have the computer serviced. Problem: A message critical low-battery error appears, and the computer immediately turns off.
  • Page 39: Computer Screen Problems

    4. Click the Enable hibernation... button. (For Windows 2000, check the Enable hibernate support check box.) 5. Click the Create Now button. (For Windows 2000, this is not required.) The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards.
  • Page 40: Battery Problems

    Solution: Press the reset switch to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs).
  • Page 41: Hard Disk Drive Problems

    Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.
  • Page 42: Testing Your Computer

    To turn off the computer, press the power switch. If the power does not go off, press the reset button. Problem: The computer does not turn off with the power switch. Solution: If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one, or change your power source to ac power.
  • Page 43: Starting Bios Setup Utility

    Starting BIOS Setup Utility Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that you can use to set up various parameters and solve problems. The panels in this utility are as follows: v Config: Set the configuration of your computer. v Date/Time: Set the date and time.
  • Page 44: Backing Up Your System

    Starting BIOS Setup Utility 2. If you need to restore the settings to their original state as of the time of purchase, press the F9 key to load the default settings. Backing up your system Backing up your registry When you add software applications or devices to your computer, the installation process may change your registry and configuration.
  • Page 45: Backing Up Data

    Backing up your system Backing up data Hard disks are reliable data storage devices. However, you should protect yourself against accidental data loss or the unlikely event of a hard disk malfunction by backing up your important files regularly. 1. Click Start Programs Accessories System Tools...
  • Page 46 Backing up your system 4. From the list displayed on the screen, select the operating system you want to recover. 5. Select the recovery options you want, and follow the instructions on the screen. 6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again.
  • Page 47 Backing up your system After you change the sequence, the setting becomes as follows: Removable Device ATAPI CD-ROM Drive +Hard Drive Network Boot f. Press F10 and Enter to save this setting and exit this utility. 6. Turn on your computer; then wait for the Product Recovery program menu to display on your screen.
  • Page 48: Using Software Selections Cd

    Backing up your system Using Software Selections CD The Software Selections CD contains all the software applications and device drivers for your computer. You can make selections from this CD to install all the software, and only the software, you need. Note: To get device drivers for DOS, go to this Web site: Select the section for notebook computers, and then go to the...
  • Page 49 Backing up your system Go to this page to view a list of the device drivers on the system and install the ones you want. For some drivers, the page also contains readme that you should read before starting installation. v Create a Diskette Image Some applications or devices require a diskette for installation.
  • Page 50: Upgrading The Hard Disk Drive

    Upgrading the hard disk drive Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.
  • Page 51 Upgrading the hard disk drive 4. Remove the hard disk drive by pulling the PC Card slot cover away from the computer. 5. Detach the cover from the hard disk drive, stretching out both tabs of the cover. 6. Attach the cover to a new hard disk drive, stretching out both tabs of the cover.
  • Page 52 Upgrading the hard disk drive 7. Insert the hard disk drive and its cover into the bay for the hard disk drive; then firmly install them. Note: Make sure that the label on the hard disk drive faces the bottom of the computer.
  • Page 53: Getting Service

    Getting service Getting service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 54: Calling Ibm

    Getting service You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
  • Page 55 Getting service Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem.
  • Page 56 Getting service France French 01-69 32 40 40 Germany German 069-6654 9040 Hong Kong Cantonese 2825-6900 Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000 387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway...
  • Page 57: Appendix. A. Product Warranty And Notices

    Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad TransNote and the Battery Pack Warranty Period* One Year Battery Pack: One Year *Elements and accessories are warranted for three months.
  • Page 58 During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.
  • Page 59 IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation.
  • Page 60: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey And United States (Part 1- General Terms)

    Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Production Status Each IBM Machine is manufactured from new parts, or new and used parts.
  • Page 61 Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad TransNote and the Battery Pack Warranty Period* One Year Battery Pack: One Year *Elements and accessories are warranted for three months.
  • Page 63 3. where applicable, before service is provided a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and d.
  • Page 64: Part 2 - Worldwide Country-Unique Terms

    RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Part 2 - Worldwide Country-Unique Terms ASIA PACIFIC AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable...
  • Page 65 Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.
  • Page 66 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). FRANCE: Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2...
  • Page 67 The following sentence is added to the end of the first paragraph of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. IRELAND: Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act...
  • Page 68 Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility. SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND: Limitation of Liability: The following is added to this Section: IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this...
  • Page 69: Notices

    Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
  • Page 70: References To Web Site Addresses

    Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad TransNote, model number 2675 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 71 International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193 Appendix. A. Product warranty and notices...
  • Page 72 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada. European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility.
  • Page 73: Telecommunication Notices

    Telecommunication notices Federal Communications Commission (FCC) and Telephone Company Requirements (Part 68 of the FCC Rules) 1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, and an identification of...
  • Page 74 7. No customer repairs are possible to the modem. If you experience trouble with this equipment, contact your Authorized Seller or the IBM Corporation for information. 8. The modem may not be used on coin service provided by the telephone company.
  • Page 75: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
  • Page 76 Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...
  • Page 77: Notice For European Union Countries

    Notice for European Union countries The built-in modem equipment has been approved to Council Decision 98/482/EC - (TBR 21) for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful problems;...
  • Page 78 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers. Warning notices to New Zealand users of the built-in modem Of the two following notices, see the one that bears the approval numbers shipped with your built-in modem.
  • Page 79 For the modem with approval number PTC 211/00/092: v The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. In particular the higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers.
  • Page 80: Trademarks

    The following setup AT commands should be used for correct operation: ATI9 = North America AT% T19,0,19(North America) AT%T21,B,2 AT%T21,B,6 NOTE THAT FAULT CALLOUTS CAUSED BY FAILURE TO ADHERE TO THE ABOVE NOTES MAY INCUR A CHARGE FROM TELECOM. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: TransNote...
  • Page 82 Part Number: 12P1416 (1P) P/N: 12P1416...