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IBM ThinkPad T500 - LENOVO - Genuine Windows 7 Home Premium 64 Service And Troubleshooting Manual

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Summary of Contents for IBM ThinkPad T500 - LENOVO - Genuine Windows 7 Home Premium 64

  • Page 1 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...
  • Page 4 Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 73. v Regulatory Notice included in the package with this publication.

  • Page 5: Table Of Contents

    Contents Read this first . Startup problems . . 33 Chapter 1. Finding information Chapter 4. Recovery options . . 35 This guide and other publications . Introducing Rescue and Recovery . . 35 Finding information with the ThinkVantage Solid state drive (SSD) .
  • Page 6 EU-EMC Directive (2004/108/EC) EN Notice for Regulatory information . 80 55022 class B Statement of Compliance . . 76 Japanese VCCI Class B statement . . 77 Trademarks . . 81 EU WEEE Statements . . 77 Notice for users in the U.S.A. . .

  • Page 7: Read This First

    Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates.
  • Page 8 Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer.

  • Page 9: Chapter 1. Finding Information

    Chapter 1. Finding information This guide and other publications Setup Instructions ® helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users. This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer.

  • Page 10: Finding Information With The Thinkvantage Button

    Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.

  • Page 11: Additional Information For Access Help

    Additional information for Access Help Password Reset Service Although Access Help describes the Password Reset Service, that service cannot be used on your computer. Note your passwords and keep them in a safe place. If you forget your passwords, you must take your computer to a Lenovo reseller or a marketing representative.
  • Page 12 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    Chapter 2. Taking care of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

  • Page 14: Be Gentle With Your Computer

    Note: Not all such appliances cause a significant electrostatic charge. Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or the palm rest. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees.

  • Page 15: Be Sure Not To Modify Your Computer

    v The optical drives installed on your computer cannot be used with the ThinkPad Advanced Dock. You can use only the optical drives designed for the Ultrabay Enhanced of the ThinkPad Advanced Dock. v When installing the HDD, SSD, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device.

  • Page 16: Cleaning The Cover Of Your Computer

    v Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: v The surface of the reader is dirty or stained. v The surface of the reader is wet.
  • Page 17 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5. Wipe the display again; do not let any liquid drip into the computer. 6.
  • Page 18 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Chapter 3. Solving computer problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers.

  • Page 20: Entering The Bios Setup Utility

    How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 55 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 57. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 21: Diagnosing Problems

    7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Diagnosing problems If you have a problem with your computer, you can test it by using ®...

  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. Press Enter to start the diagnostic program. The diagnostic program runs a read verification test and a speed test of the drive you select, and reports its findings. Note: If you dock your computer in the ThinkPad Advanced Dock, the diagnostic program cannot test the HDD or SSD that is installed in the Ultrabay Enhanced of the ThinkPad Advanced Dock.

  • Page 23: Troubleshooting

    Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Solution 0176: System...
  • Page 24 Message Solution 01C9: More than one Your ThinkPad computer has a built-in Ethernet feature, and Ethernet devices are you cannot add another such feature by installing an Ethernet found. Remove one device such as a Mini-PCI Ethernet Card or an Ethernet of them.
  • Page 25 Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run the BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.
  • Page 26 Message Solution 2100: Initialization The HDD or SSD is not working. Have the drive serviced. error on HDD0 (Main hard disk drive) 2102: Initialization The HDD or SSD is not working. Have the drive serviced. error on HDD1 (Ultrabay hard disk drive) 2110: Read error on The HDD or SSD is not working.
  • Page 27 Message Solution EMM386 Not Edit C:\CONFIG.SYS and change a line from Installed - Unable to device=C:\WINDOWS\EMM386.EXE RAM Set Page Frame Base Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Enter the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error - the default setting.
  • Page 28 If one of the following error code messages is displayed on the screen, have the computer serviced: 0175: Bad CRC1, stop POST task 0177: Bad SVP data, stop POST task. Checksum of the supervisor password in the EEPROM is not correct. 0187: EAIA data access error 0188: Invalid RFID serialization information area 0189: Invalid RFID configuration information area...

  • Page 29: Errors Without Messages

    Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps: 1. Turn off the computer by pressing and holding the power switch for 4 seconds or more.
  • Page 30 Problem: The screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: v Move the TrackPoint or press a key to exit the screen saver. v Press the power switch to resume from sleep (standby) or hibernation. Problem: The computer does not respond.

  • Page 31: Memory Problems

    Memory problems Problem: Your memory is not operating properly. Solution: 1. Verify that the memory is installed and seated correctly in your computer. It may be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to ensure a proper connection.

  • Page 32: Keyboard Problems

    Keyboard problems Problem: All or some keys on the keyboard do not work. Solution: ® For Windows Vista 1. Click Start → Control Panel. 2. Click Hardware and Sound, and then click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly.

  • Page 33: Sleep (Standby) Or Hibernation Problems

    Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby) mode (the sleep/standby indicator turns on) immediately after Power-on self-test (POST). Solution: 1. Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. See “Specifications”...
  • Page 34 Problem: While operating with the battery, the computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: The system may have entered sleep (standby) or hibernation mode automatically because the battery is depleted. 1.

  • Page 35: Computer Screen Problems

    Computer screen problems Problem: Incorrect characters appear on the screen. Solution: 1. Make sure that the operating system and the application program are installed correctly. 2. If they are installed and configured correctly, have the computer serviced. Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.
  • Page 36 Problem: The screen is unreadable or distorted. Solution: Make sure that: v The screen resolution and color quality are correctly set. v The display device driver is installed correctly. v The monitor type is correct. To check these settings, do as follows: For Windows Vista: 1.
  • Page 37 Solution (continued): For Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3. Click Advanced. 4. Click the Adapter tab. 5.

  • Page 38: Battery Problems

    Battery problems Problem: The battery does not charge. -or- The operating time for a fully charged battery is short. -or- The battery cannot be fully charged by the power-off method in the standard charge time for the computer. Solution: For details, see ″Problem solving″ in Access Help Problem: The computer does not operate with a fully charged battery.

  • Page 39: Hard Disk Drive (Hdd) Or Solid State Drive (Ssd) Problems

    Hard disk drive (HDD) or solid state drive (SSD) problems Problem: After setting a hard disk password on the HDD or SSD of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password. Solution: Your computer supports an enhanced password algorithm.
  • Page 40 Problem: You cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: A hard disk password can be changed or removed only if the setting of Using Passphrase in the BIOS Setup Utility - enabled or disabled - is the same as it was when you set the password.

  • Page 41: Fingerprint Reader Problems

    Fingerprint reader problems Problem: You cannot register or authenticate your finger. Solution: If your finger has any of the following conditions, you may not be able to register or authenticate it. v Your finger is wrinkled, rough, dry, injured, stained, oily, or wet. v The surface of your finger is very different from when you enrolled your fingerprint.
  • Page 42 Problem: When you start up your computer, the operating system does not start up from the device that should start it up. Solution: The device that starts up the operating system may not be included in the ″Boot priority order″ list in the BIOS Setup Utility. To check whether the device is included in the ″Boot priority order″...

  • Page 43: Chapter 4. Recovery Options

    Chapter 4. Recovery options Introducing Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, immediately press the ThinkVantage button.

  • Page 44: Restoring The Factory Contents

    Restoring the factory contents The complete backup of all the files and programs that Lenovo preinstalled on your computer may have shipped on recovery discs with your computer or resides in a hidden protected area, or partition, of the HDD. Although hidden, the backups in the partition consume the drive space.

  • Page 45: Recovering Data

    Restoring the factory contents using the recovery discs If a set of recovery discs is enclosed with your computer, or you have created or purchased recovery discs, you can restore the factory contents by using the discs in the following procedure: 1.
  • Page 46 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 47: Chapter 5. Upgrading And Replacing Devices

    Chapter 5. Upgrading and replacing devices Replacing the battery Important: Read Safety and Warranty Guide before replacing the battery. To replace the battery, do the following: 1. Turn off the computer, or enter hibernation mode. Then disconnect the AC adapter and all cables from the computer. 2.
  • Page 48 4. Install a fully charged battery. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the AC adapter and the cables to the computer. ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 49: Upgrading The Hard Disk Drive Or Solid State Drive

    Upgrading the hard disk drive or solid state drive Important: Read Safety and Warranty Guide before replacing the HDD or SSD. You can replace the hard disk drive (HDD) or the solid state drive (SSD) with a new one by following the procedure below. You can purchase a new HDD or SSD from your reseller or Lenovo marketing representative.
  • Page 50 To replace the HDD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 51 6. Remove the HDD by pulling out the tab. 7. Detach the side rubber rails form the HDD. 8. Attach the side rubber rails to a new HDD. Chapter 5. Upgrading and replacing devices...
  • Page 52 9. Insert the HDD into the slot; then press it firmly into place. 10. Reinstall the slot cover. 11. Reinstall the screw. 12. Reinstall the battery. 13. Turn the computer over again. Connect the AC adapter and the cables to the computer.
  • Page 53 To replace the SSD, do the following: 1. Turn off the computer; then disconnect the AC adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. 4. Remove the screw that secures the slot cover. 5.
  • Page 54 6. Remove the SSD by pulling out the tab. 7. Release the latch with your finger in the direction shown by the arrow 1 , and lift up the bar 2 . Note: Do not remove the rubbers attached to the side of the adapter. To do so requires pulling hard, possibly damaging or breaking them.
  • Page 55 9. Insert a new SSD into the adapter 1 . Put the bar back in place and set the latch 2 . 10. Insert the SSD into the slot; then press it firmly into place. 11. Reinstall the slot cover. Chapter 5.

  • Page 56: Replacing Memory

    12. Reinstall the screw. 13. Reinstall the battery. 14. Turn the computer over again. Connect the AC adapter and the cables to the computer. Replacing memory Important: Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster. You can increase the amount of memory in your computer by installing a double data rate three (DDR3) synchronous dynamic random access memory (SDRAM) unbuffered small outline dual inline memory module (SO-DIMM),...
  • Page 57 5. Remove the palm rest. a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the sides, and then release the palm rest from the computer 2 .
  • Page 58 c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If the two SO-DIMMs are already installed in the memory slots, remove an SO-DIMM to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 59 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then press it firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the lower slot.
  • Page 60 11. Reinstall the palm rest. a. If your model has a touch pad or a fingerprint reader, attach the connector of the palm rest cable. b. Press the left and right top edges of the palm rest to fit it into place. ®...
  • Page 61 c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 12. Reinstall the battery. 13. Turn the computer over, and reconnect the AC adapter and the cables to the computer.
  • Page 62 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 63: Chapter 6. Getting Help And Service

    Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 64 v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 65: Getting Help Around The World

    visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
  • Page 66 Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.) 2516-3939 (Hong Kong) ThinkPad Service Center:...
  • Page 67 Country or Region Telephone Number Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) India...
  • Page 68 Country or Region Telephone Number Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland...
  • Page 69 Country or Region Telephone Number United Kingdom 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Chapter 6.
  • Page 70 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 71: Appendix A. Warranty Information

    Appendix A. Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide included with your Lenovo hardware product.

  • Page 72: Types Of Warranty Service

    Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 2242, 2261 US, Japan Parts and Labor - 1 year Battery pack - 1 year Asia Pacific Parts and Labor - 1 year Battery pack - 1 year 2243 Australia Parts and Labor - 3 years...
  • Page 73 3. Courier or Depot Service Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return your product to a designated service center.
  • Page 74 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 75: Appendix B. Customer Replaceable Units (Crus)

    Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. There are two types of CRU: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or require a screwdriver to remove a maximum of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as a screwdriver.
  • Page 76 v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.

  • Page 77: Appendix C. Features And Specifications

    Appendix C. Features and Specifications Features Processor v See the system properties of your computer. You can do this as follows: Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 3 synchronous dynamic random access memory Storage device v 1.8-inch (46 mm) solid state drive or 2.5-inch (64 mm) hard disk drive Display...

  • Page 78: Specifications

    Combination card slot for PC Card, Express Card, Smart Card or Flash Media Card (depending on the model) v Express Card and PC Card v Express Card and Smart Card Optical drive v Combo, Multi-Burner, or Blu-ray drive, depending on the model Wireless features v Integrated wireless LAN v Integrated Bluetooth (on some models)
  • Page 79 Heat output v 65 W (222 Btu/hr) maximum or 90 W (307 Btu/hr) maximum (depending on the model) Power source (AC adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the AC adapter: 100-240 V AC, 50 to 60 Hz Battery pack v Lithium-ion (Li-Ion) battery pack –...
  • Page 80 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 81: Appendix D. Notices

    Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.

  • Page 82: Export Classification Notice

    information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 83: Industry Canada Class B Emission Compliance Statement

    Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an authorized dealer or service representative for help. Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits.

  • Page 84: Eu-Emc Directive (2004/108/Ec) En 55022 Class B Statement Of Compliance

    Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices. EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse B EU-Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriften...

  • Page 85: Japanese Vcci Class B Statement

    Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. Japanese VCCI Class B statement EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.

  • Page 86: Energy Star Model Information

    ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
  • Page 87 Windows XP Windows Vista v Power plan: Energy Star at AC mode v Power plan: Energy Star at AC mode Turn off monitor: After 10 minutes Turn off the display: After 10 minutes Turn off hard disks: After 15 minutes Put the computer to sleep: After 25 System standby: After 25 minutes Advanced power settings:...

  • Page 88: Notice For Regulatory Information

    7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals.

  • Page 89: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care ® ThinkPad Rescue and Recovery ® ThinkVantage ® ThinkLight ® TrackPoint Ultrabay Ultrabay Enhanced ® UltraNav Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both.
  • Page 90 ® ThinkPad T500 and W500 Service and Troubleshooting Guide...

  • Page 91: Index

    Index finding information 1 product specifications 70 fingerprint reader product warranty 63 AC adapter caring for 7 International Warranty troubleshooting 30 troubleshooting 33 Service 57 Access Help 1, 11, 15 frequently asked questions 11 Productivity Center 2 additional information publication guide 1 for Access Help 3 hard disk drive diagnosing 13...
  • Page 92 troubleshooting (continued) error messages 15 errors without messages 21 fingerprint reader 33 keyboard 24 memory 23 password 23 pointing device 24 sleep or hibernation 25 startup problems 33 storage device 31 upgrading devices 39 warranty information 63 Web help 55 worldwide support telephone list 57 ®...
  • Page 94 Part Number: 44C9800 Printed in China (1P) P/N: 44C9800...

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