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IBM Thinkpad TransNote Service And Troubleshooting Manual

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  Summary of Contents for IBM Thinkpad TransNote

  • Page 1 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 2 ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 3 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 4: Table Of Contents

    Using passwords . . 14 Warranty Statements . . 49 Resuming from hibernation . . 14 IBM Statement of Limited Warranty for Power-on password . 14 United States, Puerto Rico and Canada Hard disk passwords . . 15 (Part 1 - General Terms) .
  • Page 5 ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 6: Important Safety Instructions

    First, attach all cables to devices. the outlet. Remove signal cables from receptacles. Attach the signal cables to receptacles. Remove all cables from devices. Attach the power cord to an outlet. Turn the device ON. © Copyright IBM Corp. 2000...
  • Page 7 The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM, or an equivalent. v Keep the battery pack away from fire. v Do not expose it to water or rain.
  • Page 8 DANGER There is a danger of an explosion if the backup battery is incorrectly installed. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it.
  • Page 9: Modem Safety Information

    CAUTION: The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations. The LCD is made of glass, and rough handling or dropping the computer can cause it to break.
  • Page 10: Chapter 1. System Overview

    Chapter 1. System overview Features . Using your on-board help . Specifications . © Copyright IBM Corp. 2000...
  • Page 11: Features

    – External monitor: Up to 1600 by 1200 v Brightness control v Touch screen feature IBM ThinkScribe digital notepad v Size: Letter or A4 v Input: IBM Digital Pen (Ink cartridges included) Keyboard v 84-key, 85-key, or 89-key v TrackPoint v Fn key function ®...
  • Page 12 Features External interface v Universal Serial Bus (USB) connectors v External-monitor connector v ThinkPad TransNote Port Replicator connector v Headphone jack v Line-in jack v Microphone jack v Infrared port v RJ11 telephone connector (available if the modem Mini-PCI Card or the...
  • Page 13: Specifications

    Specifications Specifications Size (excluding cover) v Width: 255.6 mm (10.1 in.) v Depth: 313 mm (12.3 in.) v Height: 28 mm (1.1 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...
  • Page 14: Using Your On-Board Help

    ThinkPad Assistant contains information within the following categories: v About your computer v Everyday use v IBM Ink Manager ® v Communicate v Home and travel v Enhancements v Maintenance and updates v Security v Problem solving v How to reach IBM Chapter 1. System overview...
  • Page 15 Using your on-board help ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 16: Chapter 2. Handling The Thinkpad Computer

    Chapter 2. Handling the ThinkPad computer TransNote handling tips . Cleaning your computer . . 11 ThinkPad don’ts . Carrying your computer . . 11 ThinkPad do’s . . 10 Extending the life of your computer battery © Copyright IBM Corp. 2000...
  • Page 17: Transnote Handling Tips

    This chapter provides tips for handling your notebook computers. Some of them may not apply to your situation. Check your shipping checklist to confirm the items provided with your computer. Notebook computers are precision machines that require careful handling. Though your computer is designed and tested to be a durable notebook computer that functions reliably in normal work environments, you need to use common sense in handling it.
  • Page 18: Thinkpad Don'ts

    Do not pack your computer in a tightly packed suitcase or bag. Your computer display might be damaged. v Do not disassemble your computer. Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer. v Do not scratch, twist, hit, or push the surface of your computer display.
  • Page 19: Thinkpad Do's

    Register your ThinkPad products with IBM (refer to the Web page: www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible upgrades.
  • Page 20: Cleaning Your Computer

    Cleaning your computer Occasionally clean your computer as follows: v Do not spray cleaner directly on the display or the keyboard. v Gently wipe the computer display with a dry, soft cloth. Carrying your computer When carrying your computer, follow these instructions to prevent possible damage to your computer and data: 1.
  • Page 21 v Use power management. Each operating system comes with its own power management system. v If the internal serial devices—the modem, the serial port, and the infrared port—are not in use, disable them, using the ThinkPad Configuration Program. v If you will not be using the computer for a long period, remove the battery pack and keep it in a cool place.
  • Page 22: Chapter 3. Protecting Your Computer

    Resuming from hibernation . . 14 Windows passwords . . 19 Power-on password . 14 Passwords and the on–screen keyboard . . 19 Hard disk passwords . . 15 Attaching the mechanical lock . . 21 © Copyright IBM Corp. 2000...
  • Page 23: Using Passwords

    (If you choose Restart, you cannot enter the BIOS Setup Utility program.) 3. As soon as the IBM ThinkPad opening screen appears, press F1. After several seconds, the BIOS Setup Utility screen opens. 4. Using the cursor directional keys to move down the menu, select Password.
  • Page 24: Hard Disk Passwords

    Note: You might want to note your power-on password in a safe place. Otherwise, if you forget it, you have to take your computer to an IBM reseller or a marketing representative to have the password canceled. 9. Press F10 to save the password and exit.
  • Page 25 3. As soon as the IBM ThinkPad opening screen appears, press F1. After several seconds, the BIOS Setup Utility screen opens. 4. Select Password, using the cursor directional keys to move down the menu. 5. Select Hard Disk x Password, where x is the letter of the hard disk drive for which you want to set a password.
  • Page 26 If you forget your hard disk password, you cannot reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and an additional charge might be required for the service.
  • Page 27: Supervisor Password

    You might want to note your password and keep it in a safe place. If you forget your supervisor password, you cannot reset your password. You have to take your computer to an IBM reseller or an IBM marketing representative to have the system board replaced.
  • Page 28: Windows Passwords

    10. Press F10 to save and exit. 11. Select Yes in the Setup Confirmation window. The next time you open the BIOS Setup Utility program, you will be prompted to type your password to proceed. Changing or removing the supervisor password To change or remove the supervisor password, do steps 1 to 6 from the procedure above.
  • Page 29 In Windows 2000, a password is required to be set. This password is entered when you start your computer, or resume from standby or hibernation. If you are using Windows 2000, you need only set the Windows password for security purposes. The TouchBoard on-screen keyboard can be used to enter this password.
  • Page 30: Attaching The Mechanical Lock

    Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking devices and security features. IBM makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features.
  • Page 31 Attaching the mechanical lock ® ™ ThinkPad TransNote Service and Troubleshooting Guide...
  • Page 32: Chapter 4. Solving Computer Problems

    Getting help on the Web . . 45 Hard disk drive problems . . 33 Getting help by fax . 45 Software problems . . 33 Calling IBM . . 46 Other problems . . 33 © Copyright IBM Corp. 2000...
  • Page 33: Troubleshooting

    If the computer stops during the test, have the computer serviced. 0220: Monitor type The monitor type does not match the type specified in CMOS. Run the IBM error BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility.
  • Page 34 Your computer was previously unable to complete the boot process. Turn the incomplete computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 35: Errors Without Messages

    Address. device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus Configuration Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter to load the Error—Device default setting. Press F10 and then Enter to restart the system. Disabled. Errors without messages Problem: The screen is blank and you do not hear any beeps.
  • Page 36: Power Switch Problem

    If the power-on password prompt does not appear, the brightness control lever might be set to minimum brightness. Adjust the brightness level by pressing the Fn+F6 key. If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet.
  • Page 37: Keyboard Problems

    Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. v If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse.
  • Page 38: Standby, Hibernation, And Shutdown Problems

    If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard. If an external numeric keypad or a mouse is connected: 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3.
  • Page 39 Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 4. If these items are correct, have the computer serviced. Problem: A message critical low-battery error appears, and the computer immediately turns off.
  • Page 40: Computer Screen Problems

    Enable hibernate support check box.) 5. Click the Create Now button. (For Windows 2000, this is not required.) The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.
  • Page 41: Battery Problems

    Solution: Press the reset switch to turn off your computer; then turn it on again. Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs).
  • Page 42: Hard Disk Drive Problems

    This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in the IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled.
  • Page 43: Testing Your Computer

    4. If no problems are found--that is, if it doesn’t diagnose the problem you’re having--consider running other test. If you are preparing to contact IBM for support, be sure to print the test log so you can rapidly provide information to the help technician.
  • Page 44: Starting Bios Setup Utility

    2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the “Press F1 for IBM BIOS Setup Utility” message is displayed at the lower-left of the screen, press F1.
  • Page 45: Backing Up Your System

    Starting BIOS Setup Utility 2. If you need to restore the settings to their original state as of the time of purchase, press the F9 key to load the default settings. Backing up your system Backing up your registry When you add software applications or devices to your computer, the installation process may change your registry and configuration.
  • Page 46: Backing Up Data

    In case of a hard disk drive failure, or if the Product Recovery program is accidentally deleted or becomes damaged, you can order a Product Recovery CD from IBM. Note: The recovery process might take up to 2 hours. Attention All of the files on the C:\drive will be lost in the recovery process.
  • Page 47 2. Connect your set of drives. 3. Insert the Recovery CD into the CD-ROM or DVD-ROM drive. 4. If you do not use the IBM Portable Drive Bay 2000, insert the Recovery CD diskette into the USB Floppy Disk drive.
  • Page 48 Backing up your system After you change the sequence, the setting becomes as follows: Removable Device ATAPI CD-ROM Drive +Hard Drive Network Boot f. Press F10 and Enter to save this setting and exit this utility. 6. Turn on your computer; then wait for the Product Recovery program menu to display on your screen.
  • Page 49: Using Software Selections Cd

    Note: If your Software Selections CD does not contain device drivers, they can be found on the Web at www.ibm.com/pc/support or in the following directory on your hard disk drive: C:\IBMTOOLS\drivers. This directory also contains text files explaining how to install the drivers.
  • Page 50 Backing up your system Go to this page to view a list of the device drivers on the system and install the ones you want. For some drivers, the page also contains readme that you should read before starting installation. v Create a Diskette Image Some applications or devices require a diskette for installation.
  • Page 51: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.
  • Page 52 Upgrading the hard disk drive 4. Remove the hard disk drive by pulling the PC Card slot cover away from the computer. 5. Detach the cover from the hard disk drive, stretching out both tabs of the cover. 6. Attach the cover to a new hard disk drive, stretching out both tabs of the cover.
  • Page 53 Upgrading the hard disk drive 7. Insert the hard disk drive and its cover into the bay for the hard disk drive; then firmly install them. Note: Make sure that the label on the hard disk drive faces the bottom of the computer.
  • Page 54: Getting Service

    Getting service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...
  • Page 55: Calling Ibm

    Getting service You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
  • Page 56 Getting service Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service. If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem.
  • Page 57 Getting service France French 01-69 32 40 40 Germany German 069-6654 9040 Hong Kong Cantonese 2825-6900 Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000 387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway...
  • Page 58: Appendix. A. Product Warranty And Notices

    Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 59 If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 60 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 61: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey And United States (Part 1- General Terms)

    Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 62 If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.
  • Page 63 Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.
  • Page 64 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 65: Part 2 - Worldwide Country-Unique Terms

    Trade Practices Act 1974, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right...
  • Page 66 Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
  • Page 67 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). FRANCE: Limitation of Liability: The following replaces the second sentence...
  • Page 68 Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 69 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
  • Page 70: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
  • Page 71: References To Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...
  • Page 72 International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193 Appendix. A. Product warranty and notices...
  • Page 73 A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.
  • Page 74: Telecommunication Notices

    If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.
  • Page 75 7. No customer repairs are possible to the modem. If you experience trouble with this equipment, contact your Authorized Seller or the IBM Corporation for information. 8. The modem may not be used on coin service provided by the telephone company.
  • Page 76: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
  • Page 77 Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...
  • Page 78: Notice For European Union Countries

    Notice for European Union countries The built-in modem equipment has been approved to Council Decision 98/482/EC - (TBR 21) for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful problems;...
  • Page 79 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers. Warning notices to New Zealand users of the built-in modem Of the two following notices, see the one that bears the approval numbers shipped with your built-in modem.
  • Page 80 For the modem with approval number PTC 211/00/092: v The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. In particular the higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers.
  • Page 81: Trademarks

    NOTE THAT FAULT CALLOUTS CAUSED BY FAILURE TO ADHERE TO THE ABOVE NOTES MAY INCUR A CHARGE FROM TELECOM. Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: TransNote ThinkPad...
  • Page 83 Part Number: 12P1416 (1P) P/N: 12P1416...