Viking 970 Use And Care Manual page 21

Before You Call
Solutions tO Common problems
Oven light (some models) does not work. Replace or tighten bulb. See Changing Oven Light (some models) in this Use & Care
Manual.
Oven smokes excessively during broiling.
Poor baking results.
Control(s) not set properly. Follow instructions under Setting Oven Controls.
Make sure oven door is opened to broil stop position.
Meat too close to the elemenL Reposition the rack to provide proper clearance between
the meat and the element. Preheat broil element for searing.
Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty edges
to prevent curling, but do not cut into lean.
Insert on broiler pan wrong side up and grease not draining. Always place grid on the
broiler pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Many factors affect baking results. Make sure the proper rack position is used. Center
food in the oven and space pans to allow air to circulate. Allow the oven to preheat to
the set temperature before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven is too hot or cool, see
Adjusting Oven Temperature in this Use & Care Manual.
Self=cleaning cycle does not work. Control(s) not set properly. Follow instructions under Self-Cleaning.
Self-cleaning cycle was interrupted. Follow steps under "Stopping or Interrupting a Self-
Cleaning Cycle" under Self-Cleaning.
Soil not completely removed after self-
cleaning cycle.
Failure to clean bottom, front top of oven, frame of oven or door area outside oven seal.
These areas are not in the self-cleaning area, but get hot enough to burn on residue.
Clean these areas before the self-cleaning cycle is started. Burned-on residue can be
cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage
the oven gasket.
Flames inside oven or smoking from vent. Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for high oven temperatures, pie
spillovers or large amounts of grease on bottom of oven. Wipe up excessive spillovers
before starting cycle. If flames or excessive smoke are present, stop the self-clean cycle
and follow steps under "Stopping or Interrupting a Self-Cleaning Cycle" in the Self-
Cleaning section.
Drip bowls are pitting or rusting (Coilelement Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
models). Remove and wash drip bowls as soon as possible after a spillover
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as
much as possible from direct exposure to salt air.
Drip bowls turning color or distorted (Coil Bottom surface of cookware extends beyond surface elements and touches cooktop
element models), surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT
use cookware of this type. Pan sizes should be matched to the size of the element.
Replacement drip bowls may be purchased from your dealer.
Scratches or abrasions on cooktop surface Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
(Ceramic-Glass cooktop models). Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning and Maintenance" in the Care & Cleaning section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metal marks
(Ceramic=Glass cooktop models).
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning creme to remove the marks. See
"Cooktop Cleaning and Maintenance" in the Care & Cleaning section.
Brown streaks or specks Boilovers are cooked onto surface. Use razor blade scraper to remove soil. See "Cooktop
(Ceramic-Glass cooktop models). Cleaning and Maintenance" in the Care & Cleaning section.
Areas of discoloration with metallic sheen Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
(Ceramic-Glass cooktop models), creme. Use cookware with clean, dry bottoms.
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