Before You Call Technical Support - DigiDesign Mbox 2 Mini Setup Manual

Before You Call Technical Support

Register Your System
Register your purchase immediately after reviewing the Digidesign Registration Information
Card included with every Pro Tools system. Registering your purchase is the only way you be-
come eligible to receive complimentary technical support and future upgrade offers. Register-
ing is one of the most important steps to complete as a new user.
Gather Important Information
We want to help you resolve problems as quickly and efficiently as possible. If you have the
following information handy when you contact Technical Support, it will make the diagnosis
of your problem easier. Take a few minutes to collect the following basic information:
System Information
Computer
• Make, model, processor speed
• Amount of system RAM
• Operating system (version of Mac or Windows OS)
• Any Drivers, Disk Utilities, or other system-related applications you may have installed
Digidesign Hardware
• Type of cards, interfaces, or peripherals
Hard Drives
• Make, Model
• Drive size (GB) and speed (RPM)
• Drive type (FireWire, SATA/ATA, SCSI)
• Utility used to format the drive
• Number and size of partitions on the drive
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Mbox 2 Mini Setup Guide