Motorola DCT6412 User's Reference Manual page 70

Q. There are no listings in the guide, or the words "To Be Announced" appear in the listings screens.
A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is
plugged in and running. Wait 15-30 minutes for the channels and program data to load.
Q. I have a message on my screen that says "This feature is currently being restored" . What does this mean?
A. This screen appears if you try to access a feature that is not available because the terminal has not received all the
necessary data. This most commonly happens following a power loss.
Q. I have a message on the screen that says "This channel should be available shortly" . What does this mean?
A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available
after 15-30 minutes, call your cable company.
Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?
A. You can always press the EXIT button on the remote to immediately return to watching TV. You can also press the
LAST button to back up one screen at a time.
Q. The displayed information or pricing is incorrect.
A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change
their schedules at the last minute without notification. Please report erroneous data to your cable company.
Q. What happens to my DVR recordings if my digital cable box temporarily loses power?
A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You
miss only the recordings in progress while the power was out.
Note: If you experience continued problems with your cable box, remote control or interactive program guide, please
contact your local cable company.
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