Controlling Live Tv; Troubleshooting - Motorola DCT6412 User's Reference Manual

Controlling Live TV

Q. How long can I pause live TV?
A. You can pause up to 90 minutes of standard programming; less with HD programming.
Q. How far back can I rewind live TV?
A. You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.
Q. How do I use Instant Replay?
A. If your remote control is equipped with a REPLAY button, press it to instantly replay the last 15 seconds of the
program. If there is no REPLAY button, use the PAGE button on your remote.
Q. If I'm watching a program in progress and want to record it, can I record from the beginning?
A. If you just tuned to the program, the DVR begins recording from the point where you pressed record on your remote.
If you have been watching the program from the beginning and have not changed channels (without using SWAP), the
DVR will save all the temporary recording (buffer) to the Hard Drive and you will capture the entire program.
Q. How can I catch up to the live broadcast of a program after I've paused it?
A. Press the LIVE button (if available) or the down arrow on the remote. Or, you can fast forward to the point of
live TV. The on-screen indicator will display "LIVE" .

Troubleshooting

Q. Why doesn't the set-top box respond when I press the keys on my remote?
A. If power is on, make sure your remote is in the Cable mode. Press the CABLE button on the remote.
Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorites and Reminders?
A. No. These features will not be lost if the terminal loses its power. However, the guide information will need to
reload into the box.
Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.
A. If the terminal was just installed, it takes approximately 15-30 minutes for i-Guide to be downloaded to the
set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30 minutes.
If the guide still does not appear, contact your cable company.
Q. I can't see the edges of the i-Guide screens.
A. Select the Adjust Screen Position option from the Setup screen. Press the buttons until the arrows on the
screen are centered. If image is centered and still cut off, check your TV's users manual.
Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work.
A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be
downloaded. It will take some time for the information to appear. If there is still a problem after the information has
appeared, call your cable company.
Q. I have no video, a snowy picture or I cannot tune to any of the digital channels.
A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4).
Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).
Q. Why won't my remote control respond when I press a button?
A. Go through this quick checklist to determine the problem:
1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again.
2. If the remote is still not functioning correctly, press the CHAN button on the front of the terminal. If the
channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to
be replaced.
3. Unplug the terminal and plug it back in.
4. Call your cable company. 67