Motorola DCT6412 User Manual page 12

Q. Does the DVR automatically delete programs when the record space is full?
A. Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the
programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set
to be deleted, will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set
them so that they are only deleted by you.
Troubleshooting
Q. Why doesn't the set-top box respond when I press the keys on my remote?
A. Make sure your remote is in the Cable mode. Press the CABLE button on the remote.
Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorite
Channels, Locks and Reminders?
A. No. These items will not be lost if the terminal loses its power.
Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.
A. If the terminal was just installed, it takes approximately 15-30 minutes for the guide to be downloaded to
the set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30
minutes. If i-Guide still does not appear, contact your cable company.
Q. I can't see the edges of the i-Guide screens.
A. Select the Adjust Screen Position option from the Setup screen. Press the
arrows on the screen are centered.
Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work.
A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to
be downloaded. It will take some time for the information to appear. If there is still a problem after the
information has appeared, call your cable company.
Q. I have no video, a snowy picture, or I cannot tune to any of the digital channels.
A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel
(3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the
remote).
Q. Why won't my remote control respond when I press a button?
A. Go through this quick checklist to determine the problem:
1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the
remote again. Move to Step 2 if necessary.
2. If the remote is still not functioning correctly, press the CHAN
the channel changes, there is a problem with the remote control. The batteries or the remote control itself
may need to be replaced.
Q. There are no listings in i-Guide, or the words "To Be Announced" appear in the listings
s creens.
A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure
everything is plugged in and running. Wait 15-30 minutes as the channels and program data start to fill
in.
buttons until the
button on the front of the terminal. If