Chapter 14 - Customer Support; Troubleshooting; Technical Assistance - Hand Held Products Quick Check Bar Code Verifiers 800 User Manual

14
Customer Support

Troubleshooting

Check the version of the software installed in your Quick Check 600/800 Verifier
if you need to contact us for technical assistance. The software version is
defined by the check sum and letter.
♦
To check the software version:
1. Display the menu that begins with Print Results.
2. Press POWER.
3. The unit emits four quick beeps and displays the opening screen.
4. Press →.
5. The check sum and version letter appear. Write down this information and
then contact Hand Held Products for assistance. (See
Assistance" on page
In rare instances, the Quick Check 600/800 Verifier display may freeze; that is,
nothing appears on the display when you turn on the unit. You can reset the unit
and restore the display as described below.
♦
To restore the display:
1. Press and hold POWER down for about 60 seconds.
2. The display should clear.
3. Press POWER to turn the unit on.
4. If the unit does not respond, replace the batteries with fresh ones, and then
turn on the unit. The display should reappear. If it does not, contact Hand
Held Products. (See
Note: After removing the batteries, you will need to recalibrate the unit as
described in

Technical Assistance

If you need assistance installing or troubleshooting your imager, please call your
Distributor or the nearest Hand Held Products technical support office:
North America/Canada
Telephone: (800) 782-4263
(8 a.m. to 6 p.m. EST)
Fax number: (315) 554-6705
E-mail: natechsupport@handheld.com
Quick Check® 600/800 Series User's Guide
14-1.)
"Technical Assistance" on page
"Calibrating the Quick Check 600/800 Verifier" on page
"Technical
14-1.)
1-12.
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