Troubleshooting - VTech Innotab 2 Blue User Manual

Troubleshooting

Problem
Screen displays with
no sound
Screen turns on, then
immediately off
No picture (or
incorrect picture) on
screen, and pressing
the Power button has
no effect.
No screen display
after pressing Power
button
The cartridge icon
does not appear on
desktop
USB connection
window does
not pop up after
connecting to
computer
Possible Reason
Volume is turned down. Adjust the volume control.
Headphones are
connected.
Battery power low
Program needs to be
reset
Battery power low
Incomplete battery
installation
No AC adaptor power
Poor cartridge
connection
Poor USB cable
connection
Connection is running
through USB hub
Solution
Unplug headphones from
headphone jack.
Replace the battery.
Disconnect all power supplies
(batteries and adaptor), then
reconnect all power supplies.
Press the Power button.
Remove the cartridge, clean it if
necessary, and then re-insert it
into the InnoTab 2.
®
Replace the battery.
Make sure to install all batteries
in the battery compartment.
Securely connect the AC
adaptor or car adaptor to both
the InnoTab 2 and the power
®
source.
Remove the cartridge, clean it if
necessary, and then re-insert it
into the InnoTab 2.
®
Securely connect the USB cable
to InnoTab 2 and the computer.
®
Connect the InnoTab
to the computer, without using
a hub.
2 directly
®
24