Dell™ Latitude™ E6500 Service Manual 
Before Working on Your Computer
WLAN/WiMax Cards
WPAN/UWB Cards
Flash Cache Modules
Fan
Processor Thermal-Cooling Assembly
Memory
Coin-Cell Battery
Keyboard
Right-Speaker and Fingerprint Reader Cover
I/O Daughter Card
Modem
Power Module
Display
 Notes, Cautions, and Warnings
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
CAUTION:
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING:
A WARNING indicates potential for property damage, personal injury, or death.
If you purchased a DELL™ n Series computer, any references in this document to Microsoft
Information in this document is subject to change without notice.
© 2008-2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Latitude are trademarks of Dell Inc.; Microsoft, Windows, Windows Vista, and the Windows Start button logo are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark of Bluetooth SIG Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model PP30L
September 2009     Rev. A02
®
®
Windows
operating systems are not applicable.

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   Summary of Contents for Dell Latitiude E6500

  • Page 1

    Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark of Bluetooth SIG Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: Base Assembly

      Removing the Base Assembly   Replacing the Base Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.  Removing the Bottom of the Base Assembly  ...

  • Page 3

    Back to Contents Page  ...

  • Page 4: Recommended Tools

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 5: Removing The Battery, Replacing The Battery

    To help prevent damage to the system board, remove the battery from the battery bay before you service the computer. NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers.

  • Page 6

    Back to Contents Page  ...

  • Page 7: Flashing The Bios, Flashing The Bios From The Hard Drive

    Plug the AC adapter into a known good power source to prevent a loss of power during the flash BIOS update process. Failure to do so may cause system damage.   1. Locate the latest BIOS update file for your computer on the Dell Support website at support.dell.com and follow the instructions to download it on your computer's desktop.  ...

  • Page 8: Card Cage

      Replacing the Card Cage  Removing the Card Cage Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 9

    Back to Contents Page  ...

  • Page 10: Removing The Coin-cell Battery

      Replacing the Coin-Cell Battery  Removing the Coin-Cell Battery Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: Disconnecting the coin-cell battery from the system board with no other power source causes the BIOS to reset to the default configuration and sets the real-time clock to the build date.

  • Page 11

    Back to Contents Page  ...

  • Page 12: Processor Module, Removing The Processor Module

      Replacing the Processor Module  Removing the Processor Module Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 13: Replacing The Processor Module

    7. Lift the processor module from the ZIF socket.  Replacing the Processor Module Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: Do not touch the processor die.

  • Page 14

      Replacing the Processor Thermal-Cooling Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. There are two types of thermal solutions for your computer:  Discrete graphics that requires two thermal-cooling assemblies.

  • Page 15

    4 screw-end of assembly  Replacing the Processor Thermal-Cooling Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   Discrete Graphics Thermal-Cooling Assembly  ...

  • Page 16

      3. Replace the fan (see Replacing the Fan).   4. Replace the bottom of the base assembly (see Removing the Bottom of the Base Assembly).   5. Replace the battery (see Replacing the Battery).   Integrated Graphics Thermal-Cooling Assembly  ...

  • Page 17

      Replacing the I/O Daughter Card  Removing the I/O Daughter Card Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 18

    5. Replace the palm rest assembly (Replacing the Palm Rest Assembly).   6. Replace the hinge covers (see Replacing the Hinge Covers).   7. Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Back to Contents Page  ...

  • Page 19: Removing The Display Assembly

    Some graphics may vary slightly, depending on whether you ordered a cold-cathode fluorescent lamp (CCFL) display or an LED display.  Removing the Display Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 20: Replacing The Display Assembly, Removing The Display Bezel

    1 display assembly 2 base assembly  Replacing the Display Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: After unrouting cables, position the cables to the rear and away from the base assembly before installing the display assembly.

  • Page 21: Replacing The Display Bezel, Removing The Display Panel

     Replacing the Display Bezel Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Align the latch hook on the display panel with the small rectangular opening on the display bezel.

  • Page 22: Replacing The Display Panel

    2. Pull the pull-tab to disconnect the display cable.  Replacing the Display Panel Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.

  • Page 23

    Replace the display panel brackets if you removed them (see Replacing the Display Panel Brackets).   Replacing the CCFL Display Panel 1 display panel 2 display cover 3 display cable       1. Connect the display cable to the connector on the back of the display panel.  ...

  • Page 24: Display Inverter

      Removing the Display Inverter Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 25

    Replacing the Display Inverter Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Connect the two display inverter connectors to the display inverter.

  • Page 26: Replacing The Camera And Microphone Assembly

     Replacing the Camera and Microphone Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Slide the cable connector of the camera/microphone cable into the connector on the camera/microphone assembly.

  • Page 27

     Removing the Display Cover Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 28

      CAUTION: When replacing the display panel, ensure no unconnected cables on the display cover get caught underneath the panel.   4. Replace the display panel (see Replacing the Display Panel).   5. Replace the display bezel (see Replacing the Display Bezel).

  • Page 29: Removing The Fan, Replacing The Fan

      Replacing the Fan  Removing the Fan Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 30

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. Flash Cache Modules (FCMs) are internal memory cards that help improve the performance of your computer. You can install FCMs in either the WWAN or WPAN Mini-Card slot.

  • Page 31

     Replacing an FCM   CAUTION: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.   CAUTION: To avoid damage to the FCM card, ensure the cables are not under the card when you replace the card.  ...

  • Page 32: Hard Drive, Removing The Hard Drive

      Replacing the Hard Drive NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell.  Removing the Hard Drive Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.

  • Page 33: Replacing The Hard Drive

    hard drive bezel M3 x 3mm screw hard drive      Replacing the Hard Drive   1. If you are replacing the hard drive with a new one, remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive being replaced.  ...

  • Page 34: Hinge Covers, Removing The Hinge Covers, Replacing The Hinge Covers

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. The hinge covers are not interchangeable; the left one covers the Multimode DisplayPort, and the right one covers the RJ-45 network connector.

  • Page 35: Removing The Keyboard, Replacing The Keyboard

      Replacing the Keyboard  Removing the Keyboard Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 36

    1 M2 x 3-mm screws (2) 2 tabs (5) 3 keyboard connector       4. Replace the dashboard panel from the top of the keyboard and carefully snap the panel.   5. Replace the LED cover (see Replacing the LED Cover).

  • Page 37: Led Cover, Removing The Led Cover

      Replacing the LED Cover  Removing the LED Cover Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 38: Removing A Memory Module

    If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module.

  • Page 39: Replacing A Memory Module

      2. Grasp the module at the side edges and pull it straight away from the connector. Place the module into anti-static packaging.   DIMM A   CAUTION: To prevent damage to the memory module connector, do not use tools to spread the memory-module retaining clips.  ...

  • Page 40

    The DIMM A socket is the one closest to the system board. If a memory module is installed in the DIMM B socket, it must be removed before a memory module in the DIMM A socket can be replaced.   1.

  • Page 41: Removing The Modem, Replacing The Modem

      Replacing the Modem  Removing the Modem Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the procedures in Before Working on Your Computer.

  • Page 42

      7. Replace the hinge covers (see Replacing the Hinge Covers).   8. Replace the bottom of the base assembly (see Replacing the Bottom of the Base Assembly). Back to Contents Page  ...

  • Page 43: Optical Drive, Removing The Optical Drive, Replacing The Optical Drive

     Removing the Optical Drive Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. NOTE: The optical drive security screw is optional and may not be installed on your computer.

  • Page 44

     ...

  • Page 45: Palm Rest Assembly, Removing The Palm Rest Assembly

      Replacing the Palm Rest Assembly  Removing the Palm Rest Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 46: Replacing The Palm Rest Assembly

     Replacing the Palm Rest Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Angle and connect the right side of the palm rest, then lower and snap the left side into place.

  • Page 47

    4. Connect the contactless smart-card cable, the touch pad cable, the speaker cable, the wireless switch cable, and the fingerprint reader cable (optional) to the system board.   5. Replace the four M2.5 x 5-mm screws, two on the silk-screen bar and two on the palm rest.  ...

  • Page 48

      Replacing the Power Module  Removing the Power Module Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 49

     Replacing the Power Module Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Position the DC power cable in the base assembly, aligning the guides on the connector sides with the base.

  • Page 50

      Replacing the Right-Speaker and Fingerprint Reader Cover  Removing the Right-Speaker and Fingerprint Reader Cover Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: Hard drives are fragile.

  • Page 51

     Replacing the Right-Speaker and Fingerprint Reader Cover Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: If you are installing a new fingerprint reader/speaker cover assembly, remove the backing paper from the bottom of the cable.

  • Page 52: System Board Assembly, Removing The System Board Assembly

    Service Tag to the replacement system board.  Removing the System Board Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   1. Follow the instructions in Before Working on Your Computer.

  • Page 53: Replacing The System Board Assembly

    6 M2.5 x 5-mm system board screws (5)  Replacing the System Board Assembly Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   CAUTION: Ensure no loose cables get caught beneath the system board.

  • Page 54

    29. Enter the system setup program to update the BIOS on the new system board with the computer Service Tag. For information about the system setup program, see the Dell™ Technology Guide on your computer or on the Dell Support website at support.dell.com.

  • Page 55

    Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark of Bluetooth SIG Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 56: Troubleshooting, Troubleshooting Tools, Diagnostic Lights, Diagnostic Light Codes During Post, Hardware Troubleshooter

    After the computer completes POST, the Num Lock light may remain on, depending on your BIOS settings. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or on the Dell Support website at support.dell.com.

  • Page 57: When To Use The Dell Diagnostics, Starting The Dell Diagnostics From Your Hard Drive

    When the test completes, record the test results and then press any key to return to the previous menu.   5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell...

  • Page 58: Starting The Dell Diagnostics From The Drivers And Utilities Media, Dell Diagnostics Main Menu

    When the test completes, record the test results and then press any key to return to the previous menu.   9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

  • Page 59: Error Messages

    NOTE: When contacting Dell Technical Support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:  ...

  • Page 60: Solving Problems, Battery Problems, Drive Problems

     If an error message occurs in a program, see the program's documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

  • Page 61: Optical Drive Problems, Hard Drive Problems

    Turn off standby mode in Windows before writing to a disc For information about setting power options, see the Dell™ Technology Guide on your computer or on the Dell Support website at support.dell.com. You can also search for the keyword standby in Windows Help and Support for information on power management modes.

  • Page 62: Ieee 1394 Device Problems, Lockups And Software Problems

    Ensure that the cable for the IEEE 1394 device is properly inserted into the device and into the connector on the computer   Ensure that the IEEE 1394 device is enabled in system setup For more information on using the system setup program, see the Dell™ Technology Guide on your computer or on the Dell Support website at support.dell.com.  ...

  • Page 63: The Computer Does Not Start Up, The Computer Stops Responding, A Program Stops Responding

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance.   The computer does not start up   Check the diagnostic lights Power Problems.

  • Page 64: A Solid Blue Screen Appears, Other Software Problems, Memory Problems, Power Problems

     Ensure the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Setup and Quick Reference Guide for your computer on the Dell Support website at support.dell.com.

  • Page 65: Sound And Speaker Problems, No Sound From Speakers, No Sound From Headphones

    No sound from headphones   Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connector. See the Setup and Quick Reference Guide for your computer on the Dell Support website at support.dell.com.  ...

  • Page 66: Video And Display Problems, Dell Technical Update Service

    If the external monitor works, the computer display or video controller may be defective. Contact Dell Technical Support.  Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

  • Page 67

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. Your computer supports a Wireless Local Area Network (WLAN) card or a WiMax card. If you ordered a WLAN/WiMax card with your computer, the card is already installed.

  • Page 68

      CAUTION: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.   CAUTION: To avoid damage to the WLAN/WiMax card, ensure the cables are not under the card when you place the card. NOTE: The card slot will be marked by a WLAN/WiMax silk-screen.

  • Page 69

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. Your computer supports a Wireless Personal Area Network or a Ultra-Wide Band (WPAN/UWB) card. If you ordered a WPAN/UWB card with your computer, the card is already installed.

  • Page 70

     Replacing a WPAN/UWB Card   CAUTION: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.   CAUTION: To avoid damage to the WPAN/UWB card, ensure the cable is not under the card when you replace the card.  ...

  • Page 71: Wwan Card, Replacing A Wwan Card

    Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at: www.dell.com/regulatory_compliance. Your computer supports a Wireless Wide Area Network (WWAN) card. If you ordered a WWAN card with your computer, the card is already installed.

  • Page 72

      CAUTION: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.   CAUTION: To avoid damage to the WWAN card, ensure the cables are not under the card when you click the card into place.  ...

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