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9
Troubleshooting
Problem
Reservations cannot be made. (The
[Reserve] button is not available.)
Reservation information cannot be
overwritten.
Reservation information cannot be
edited.
Data cannot be entered for the
estimated arrival date and time.
A visitor cannot be signed in.
The visitor badge was not printed.
A custom layout cannot be
selected.
A custom layout cannot be printed
cleanly.
A logo cannot be specified when
trying to replace the logo in the
layout.
The database file cannot be
accessed.
The emergency report cannot be
printed.
108
9-2. Visitor Badge & Management
Software (VM-100)
Has the reservation function been turned off by the administrator?
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
Has the reservation function been turned off by the administrator?
Reservation information cannot be edited for visitors who have
been issued a visitor badge.
Has the reservation function been turned off by the administrator?
Has information been entered for each required field?
Is a printer connected, and has it been turned on?
Was the DK roll installed in the printer?
If a message has appeared in the lower-right corner of the
window, follow the instructions that are indicated.
Was the layout saved in an appropriate location?
If the database file is on a server, save the custom layout on the
same server.If the database file is on a local computer, save the
custom layout on the same local computer.
Are there more items in the custom layout than in the original
preset layout?
With VM-100, the number of items in the layout cannot be
increased. Edit the layout by moving or deleting items.
If the database file is on a server, save the logo file on the same
server. If the database file is on a local computer, save the logo
file on the same local computer.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
right click the VM-100 icon and select "Run as administrator".
Is the path to the file correctly specified?
If the file cannot be accessed even though the path to the file is
correctly specified, the file may be corrupted. Use a backup file.
Is a printer connected, and has it been turned on?
Is the printer driver installed on the computer sending the print
command?
Has the printer for printing the emergency report been set as the
default printer?
The emergency report can only be printed with the default printer.
Possible cause
Page reference
page 60
page 93
page 95
page 60
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page 60
page 77
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page 21
page 23
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page 63
page 103
page 103
page 63
page 103
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page 63
page 72
page 30
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