Brother QL-570VM - B/W Direct Thermal Printer User Manual page 4

What to do if you think your Product is eligible for warranty service:
Report your issue to our P-touch Customer Service Hotline at 1-877-BROTHER (1-
877- 276-8437) or to a Brother Authorized Service Center within the applicable
warranty period. Supply Brother or the Brother Authorized Service Center with a
copy of your dated bill of sale showing that this Product was purchased within the
U.S.. For the name of local Brother Authorized Service Center(s), call 1-877-
BROTHER (1-877-276-8437) or visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized Service Center, you may be required
to deliver (by hand if you prefer) or send the Product properly packaged, freight
prepaid, to the Authorized Service Center together with a photocopy of your bill of
sale.
You are responsible for the cost of shipping, packing product, and insurance
(if you desire).
You are also responsible for loss or damage to this Product in shipping.
INTRODUCTION
What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable
and Accessory Items is covered by this warranty and if you first reported the problem
to Brother or an Authorized Service Center within the applicable warranty period,
Brother or its Authorized Service Center will repair or replace the Machine and/or
accompanying Consumable and Accessory Items at no charge to you for parts or
labor. The decision as to whether to repair or replace the Machine and/or
accompanying Consumable and Accessory Items is made by Brother in its sole
discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement
Machine and/or accompanying Consumable and Accessory Items and use
refurbished parts provided such replacement products conform to the manufacturer's
specifications for new product/parts.
The repaired or replacement Machine and/or accompanying Consumable and
Accessory Items will be returned to you freight prepaid or made available for you to
pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not
covered by this warranty (either stage), you will be charged for shipping the Machine
and/or accompanying Consumable and Accessory Items back to you and charged for
any service and/or replacement parts/products at Brother's then current published
rates.
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